Director, Professional Services Analytics and Systems Strategy

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce we are continuing our own Digital Transformation to accelerate growth and deliver exceptional service to our customers. A key pillar of this transformation is scaling the deployment, configuration, and management of our global analytics platforms internally to measure and generate insights on the Salesforce Professional Services business.

This position will be a key leader in the Professional Services Analytics and Systems team and will work closely with senior executives to drive efficiency and insight across set the vision and path across our GTM and Consulting Services functions to support the next phase of Salesforce’s growth to 50Bn in revenue. The ideal candidate will have a strong background in finance and management information systems, with significant professional services experience within a software company.

Given the cross-functional nature of this role, it requires an exceptional hands’ on leader with a proven track record in building and leading across a matrix of high-performing teams, astute product go-to-market instincts, and the ability to partner and influence at the highest levels of the organization to successfully achieve critical outcomes across a multi-product, multi-billion dollar portfolio.

This position reports to the Senior Director, Analytics and Systems.

Your Impact

• Rationalize, streamline and transform existing dashboards and reports.
• Develop strategies to replace manual reports with dashboards.
• Collaborate with leadership to understand and address reporting and analytics needs.
• Ensure data integrity and accuracy.
• Provide actionable insights and a path to leverage AI from large data sets.
• Stay updated on industry trends and best practices.
• Lead reporting initiatives and strategic planning discussions.
• Partner with other functional areas to maximize resources and implement projects.

Minimum Requirements:

• Business operations management experience within professional services in a software company, with responsibility for revenue and bookings forecasting and planning, variance analyses, ad hoc reporting and analysis, and proactive problem solving.
• Significant professional services analytics experience within a software company.
• Proven ability to collaborate with leadership and offer creative solutions.
• Excellent analytical, problem-solving, and communication skills, with a high degree of flexibility.
• 12+ years’ experience in Finance/Sales, Business Operations, and Management Information Systems, preferably with a SaaS organization or in Strategy & Operations Consulting.
• Proficiency with reporting tools, Tableau experience preferred.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

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Posting Statement

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