Customer Service Technical Specialist

<p><b>#BETHEDIFFERENCE</b></p><p><b>If making a difference matters to you, then you matter to us.</b></p><p></p><p>Join us, at <b>Wolters Kluwer</b>, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software &amp; information solutions that the world’s leading <span>professionals rely</span> on, in the moments that matter most.</p><p><span>You’ll be supported</span> by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.</p><p></p><p><b>About the role</b></p><p></p><p><span>The </span><span>Technical Support Specialist</span><span> </span><span>within the Brokerage Monitoring team will be primarily responsible </span><span>for monitoring and assuring that the automated batch processing jobs through our software are </span><span>running according to the schedules and we are delivering response files to our clients in conf</span><span>ormity </span><span>with the time expectations of the clients as outlined in the SLAs.</span></p><p></p><p><b><span><span>Responsibilities:</span><span> </span></span></b></p><ul><li><p><span><span>Monitor/assure that batch client data processing is running according to the schedule and we </span><span>are delivering response files as part of the batch</span><span> </span></span></p></li><li><p><span><span>Identify potential issues in a timely manner with batch processing and try to remediate them </span><span>with the help of the available tools, while providing a fast response to the client</span><span> </span></span></p></li><li><p><span><span>Escalating issues to the technology team and keeping them up to date with information and </span><span>evaluations of the issues </span><span> </span></span></p></li><li><p><span><span>Documentation and continuous monitoring of issues from appearance to solution</span><span> </span></span></p></li><li><p><span><span>First line client communication</span><span> </span></span></p></li><li><p><span><span>Monitor the receipt of incoming client data by reviewing logs and initiate proper escalation </span><span>based on issue</span><span> </span></span></p></li><li><p><span><span>Prepare and deliver daily/monthly status reports</span><span> </span></span></p></li><li><p><span><span>Ensuring clear and efficient communication between the teams and customer by providing </span><span>relevant feedback from all parties</span></span></p></li></ul><p></p><p><b><span><span>Requirements: </span></span></b></p><ul><li><p><span>Bachelor's degree.</span></p></li><li><p>2+ years of relevant working experience.</p></li><li><p>Proficient in the use of a ticketing system like Sales Force, JIRA etc.</p></li><li><p>Fluency in English.</p></li><li><p><span><span>Basic HTML or XML knowledge is also a plus.</span></span></p></li><li><p><span>Excellent attention to details with the ability to retain knowledge of operating systems, </span><span>procedures, products, compliance and customer information while managing multiple tasks </span><span>and maintaining high accuracy standards.</span></p></li><li><p><span><span>Ability to display strong organizational skills by planning work efforts to maximize efficiencies.</span></span></p></li><li><p><span><span>Strong problem</span><span>-</span><span>solving skills.</span></span></p></li><li><p><span><span>Excellent team player.</span></span></p></li><li><p><span><span>Strong understanding of customer needs and extremely customer focused.</span></span></p></li></ul><p></p><p></p><p><b>Our Offer</b></p><ul><li><p>Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow <span>in our caring</span> and inclusive culture where you can belong </p></li><li><p>Yearly performance bonus based on your seniority</p></li><li><p>Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year</p></li><li><p>Corporate Health Insurance</p></li><li><p>Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind &amp; Body webinars)</p></li><li><p>Up to 28 days of annual leave based on seniority</p></li><li><p>We have a strong Work from Home culture and take into consideration punctual needs and more</p></li><li><p>Flexible working schedule. You’ll find the flexibility for balance in your life</p></li><li><p>Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world</p></li></ul><p></p><p></p>