Air Export Administrative Agent

<p></p><p>Place of Employment - Machelen</p><p></p><br>Jobomschrijving<br><p></p><p>Our client is an international logistics company looking for an Air Export Administrative Agent to support efficient&nbsp;movement of international air freight shipments while delivering excellent customer service.</p><p>As an Air Export Administrative Agent, you play a crucial role in the daily administrative coordination of air export shipments. You ensure that freight and information are processed accurately and on time while maintaining clear communication with customers, airlines, and internal stakeholders.</p><p>Key Responsibilities:</p><p>Shipment Administration &amp; Coordination</p><ul> <li>Monitor and track export shipments through online platforms and email correspondence.</li> <li>Ensure timely and accurate flow of shipment information.&nbsp;</li> <li>Follow up on active container leasing agreements and end-of-lease activities.&nbsp;</li> <li>Manage shipment pre-advice processes and monitor storage requirements, including temperature-controlled shipments.&nbsp;</li> <li>Upload and maintain shipment-related documentation in electronic document management systems.</li></ul><p>Customer Service</p><ul> <li>Inform customers proactively about shipment delays and operational updates.</li> <li>Deliver a high level of customer service throughout the shipment lifecycle.&nbsp;</li> <li>Ensure customer-specific procedures and operating requirements are followed and updated when necessary.</li></ul><p>Compliance &amp; Quality</p><ul> <li>File preliminary notices of claims with airlines when required.&nbsp;</li> <li>Follow up on operational discrepancies and system errors.&nbsp;</li> <li>Adhere to company procedures, customer requirements, and applicable industry regulations.</li> <li>Maintain compliance with internal policies and external governmental regulations.</li> <li>Escalate operational issues to management when necessary.</li></ul><p>Continuous Improvement</p><ul> <li>Understand and follow departmental process flows and best practices.&nbsp;</li> <li>Contribute to operational efficiency and productivity improvements.&nbsp;</li> <li>Meet established KPIs and performance standards.</li></ul><p></p> <p>Your Profile:</p><p>Bachelor's degree in:</p><ul> <li>Economics</li> <li>Finance</li> <li>Engineering</li> <li>Or a related discipline.</li></ul><p>Experience</p><ul> <li>Experience in a similar costing, pricing, finance, engineering, or analytical role.</li> <li>Experience within an international or multinational environment is a strong asset.</li> <li>Understanding of manufacturing processes and production environments.</li> <li>Knowledge of supply chain processes and product lifecycle costing.</li></ul><p>Technical Skills</p><ul> <li>Strong analytical and numerical capabilities.</li></ul><p>Good understanding of:</p><ul> <li>Manufacturing processes</li> <li>Production equipment</li> <li>Cost structures</li> <li>Supply chain dynamics</li> <li>Product design processes</li></ul><p>Advanced knowledge of Microsoft Office applications, particularly:</p><ul> <li>Excel</li> <li>PowerPoint</li> <li>Word</li> <li>Outlook</li> <li>Teams</li></ul><p>Languages</p><ul> <li>Good spoken and written English.</li></ul><p>Personal Competencies</p><ul> <li>Analytical and detail-oriented.</li> <li>Strong business acumen and commercial awareness.</li> <li>Able to understand and influence key profitability drivers.</li> <li>Proactive and solution-oriented.</li> <li>Comfortable communicating complex information in a clear and straightforward manner.</li> <li>Able to work independently while collaborating effectively with cross-functional teams.</li> <li>Committed to quality, continuous improvement, and customer satisfaction.</li></ul>