Patient Relations Specialist

The Patient Relations Specialist collaborates with caregivers and hospital departments to provide a service-centered experience for patients and families. The Patient Relations Specialist serves within the department of Patient Experience, Human Resources. The representative role provides support and is accountable for the operational implementation of the ministry-wide Patient Experience goals, initiatives, and programs; ensuring regulatory compliance with Centers for Medicare and Medicaid Services, Title XXII, and The Joint Commission. This individual is specialized to act as a liaison to facilitate communication and support all those involved in the patient's care to assist in the process of resolution of patient complaints and assistance in empathetic, non-judgmental, supportive listening to advocate the patient's concerns, needs and rights. 

Providence caregivers are not simply valued – they’re invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications: 

• H.S. Diploma or GED plus 2 years experience in Patient Experience, Customer Service.  Preferred area of experience in healthcare field.

Preferred Qualifications:

• Bachelor's Degree plus 1 year of Acute Care Experience, Patient Experience, or Customer Service Experience.
  • Preferred degree field:  Healthcare related.
• Experience with a Quality Risk Event Incident Reporting System.
• Experience with an Electronic Medical Record System.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.