Scheduled Hours

40

Position Summary

Serve as support for all HR operations service center inquiries.

Job Description

Primary Duties & Responsibilities:

• Provides oversight, guidance and resolution for the operational processes in Service Now.

• Interfaces with multiple levels of support with the goal of ticket resolution.

• Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement.

• Focuses on metrics for ticket resolution for ongoing distribution and resolution status.

• Additional duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Large, Complex Human Resources/Payroll Service Center Environment (2 Years)

Skills:

Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Website Navigation

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Deadline Management, Detail-Oriented, Fast-Paced Environments, Interpersonal Communication, Labor and Employment Law, Labor Standards, Oral Communications, Organizational Savvy, Prioritization, Sound Judgment, Teamwork, Time Management, Working Independently, Written Communication

Grade

G09-H

Salary Range

$23.37 - $36.19 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations