Customer Service Representative

Description

What’s in it for you?

• Competitive compensation- $22-$26/hour PLUS bonuses incentives!
• Get paid weekly! Every Friday is payday!
• Monday-Friday with an occasional Saturday.
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued sick and vacation time.
• Ongoing technical and developmental training to further your career.

The Big Task:

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Key Sub Tasks:

Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:

• Receive inbound customer calls and identify customer needs.
• Engage with customers to understand questions and concerns.
• Share details regarding products, services, and company policies.
• Troubleshoot customer problems, resolve complaints, and help find solutions.
• Scheduling appointments and verifying all details.
• Identify potential sales opportunities.
• Identify complex customer issues and escalating to appropriate individuals as necessary.
• Understand scheduling and make outbound calls based on business needs.
• Other job duties as assigned.

Requirements

Minimum Requirements:

• At least 3 years of customer service experience.
• At least 1 year of call center experience.
• Able to use and understand different computer systems.
• Industry knowledge is a plus!