Sr. Product Manager, Product Experience

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Seeking a Senior Product Manager with expertise in UI/UX, Design and research to join our global team and the shape the consumer experience for Installments and Embedded Finance products at Visa. In this role as a global design lead, you will support our regional teams and will play a crucial role in defining and executing best in class experience to drive the adoption of Flexible Payments and Credentials, product learning and experimentation agenda and roadmap.

Responsibilities:

• Define and manage product design and experience strategy, aligning with company and Product objectives and user needs for both B2B and B2C Collaborate with cross-functional teams (including engineering, Product, Marketing, Sales, and Customer service) to ensure product experience aligns with overall product strategy.
• Lead user research to understand user needs, identify gaps, and develop new features.
• Design the user experience for our installment process, which will be integrated into merchant sites. Support regional teams with design expertise and guidance, ensuring a cohesive global product strategy.
• Exceptional story teller with high degree of Influence with partners, including Financial Institutions (FIs) and merchants, to adopt best-in-class design and experience standards.
• Define, Develop, Drive, Monitor, and analyze Product experience and metrics, and make decisions based on data to improve the product.
• Develop and maintain a prioritized product backlog and lead the planning and execution of product sprints.
• Manage relationships with stakeholders, ensuring transparency and managing expectations.
• Provide mentorship and guidance to other members of the team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s degree in design, Business, Computer Science, or related field. Master's degree preferred.
• 8+ years of experience in interaction, experience and emotional design with a focus on product management.
• Proven experience managing all stages of the product design and experience lifecycle.
• Expertise with user-centered design principles for Consumer and Businesses
• Experience with design tools like Sketch, InVision, Figma, or Adobe Creative Suite.
• Exceptional communication and presentation skills.
• Strong analytical and problem-solving skills.
• Experience working in a global team, supporting regional teams.
• Proven ability to influence external partners to adopt high design standards.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guideline