Senior Salesforce Administrator

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf:

The Enterprise Applications team is responsible for all systems and data visibility about our customers. The Senior Salesforce Admin is an integral member of the Enterprise Applications team, assessing the business needs and providing technical delivery to our overall system needs. They help administer the Salesforce platform to support all business units at Jamf. They are responsible for improving and enhancing the Salesforce platform by gathering requirements, implementing custom and out-of-the-box functionality, designing scalable best practice solutions, and helping implement the product roadmap. 

The Senior Salesforce Admin is someone that has a strong understanding of the Salesforce platform, who can understand both current setup and our business objectives and is effective in analyzing and implementing scalable solutions in a highly customized and high growth environment. As part of an Agile Scrum team, this role will work closely to refine and prioritize user stories, and work with a team of Salesforce Admins and other technical contributors to support feature delivery and ultimately help Jamf achieve its business objectives. They will be a subject matter expert for specified areas of the platform, working closely with business stakeholders drive system efficiencies and standardization across the platform. Their expertise will also be utilized in helping to train and mentor other members of the Enterprise Applications team.

What you can expect to do in this role:

• Maintain a working knowledge of core Jamf business and GTM systems primarily Salesforce.com.
• Partner with stakeholders across the organization to understand business needs and improvement opportunities, translate priorities into a consumable Agile backlog and execute on solution delivery.
• Manage and track features, epics, and user stories (including acceptance criteria) in organizational tools (such as Jira)
• Applies the Agile Scrum Framework and DevOps best practices
• Follow Salesforce best practices and organizational development and deployment processes
• Contribute to the management of development, implementation, and communication to business stakeholders, and other scrum teams
• Schedule and conduct Stakeholder & Team Scrum/Agile ceremonies (backlog grooming, stand-ups, prioritization, planning, retrospectives, reporting)
• Collaborate with and guide other admins, developers, QA testers and other stakeholders to deliver quality products on time and on budget
• Lead discovery workshops and detailed functional design meetings
• Act as a subject matter expert for internal and external stakeholders
• Mentor other specialists; drive enforcement of standards, tools, and methodologies
• Play an active role in positively influencing project design direction
• Assist with the prioritization and intake of major projects and efforts the team will execute on
• Proactive identification and management of risk areas
• Work directly with business stakeholders and technical teams, leveraging a technical understanding of existing systems and business processes
• Partner with solution architects and business analysts to support requirements refinement and design of technical solutions
• Proactive system security reviews, release updates, health check, and optimizer
• Produce documentation and tutorials that enable other teams
• Ability to successfully manage change and navigate positively in a fast-paced environment, prioritizing and managing multiple complex projects simultaneously

What we are looking for:

• Minimum of 4 years of working experience in the Salesforce.com platform (Required) 
• Working knowledge of JIRA or similar project management software (Preferred)
• Experience in the Agile Scrum framework (Preferred)
• Experience evaluating new Salesforce apps and developing plans for their implementation
• Experience gathering inputs and synthesizing into business outcomes
• Familiarity with DevOps • Ability to develop effective relationships at all levels of the organization
• Ability to work on projects simultaneously in a fast-paced environment
• Ability to manage multiple p