Security Account Manager

Security Account Manager Wage: $26.36/ hour
 

Job Responsibilities:

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. 
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. 
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. 

1. Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner. 
2. Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists in negotiation of client contracts; provides support during client start-ups; supports security planning, assessments, and surveys; reviews and updates post orders. 
3. Oversees, coordinates with Area management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches associate, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities. 
4. Experience and understanding of Emergency Management, report writing, and patrol strategy. Account Manager will be tasked to train, develop, and implement these processes.
5. Assists in development and administration of budget in relation to assigned account. 
6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.
7. Within scope of account contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information. 
8. Prepares and coordinates staffing schedules for account, in collaboration with Area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to ensure post orders and client directories have been satisfactorily followed; personally inspects all posts as part the evaluation of the security staff. 
9. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues. 
10. Facilitates teamwork and the implementation of progressive change. 

Minimum Qualification at Entry

Additional qualifications may be specified and receive preference, depending upon the nature of the position. 

Minimum Hiring Standards

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience:

Associate’s degree and 3 or more years of experience in a field related to the s