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The Associate Medical Director (AMD) is an instrumental clinical leader of our primary care team, combining clinical practice with leadership and operational management to ensure high-quality patient care and alignment with Value-Based Care (VBC) principles.

You will report to our Chief Medical Officer for San Antonio. You will work onsite.

MAIN RESPONSIBILITIES

Leadership & Organizational Management:

• Understand organizational & market priorities, trends, and goals, to develop a clinical strategy to advance clinical talent and performance
• Interview, hire, and supervise clinical teams to staff and develop a high-quality clinical team with strong engagement, patient-first culture, and talent retention
• Closely engage and communicate with clinicians and care teams, conducting weekly onsite center visits, holding regular individual 1:1's and clinician pod meetings, and actively participating in monthly leadership meetings.
• Deeply understand, support, and improve primary care clinician performance, through understanding of individual & care team context, effective use of data, and effective coaching of clinicians and care teams.
• Engage in regular market performance (clinical, financial, operational) meetings on key topics such as Medical Risk Adjustment (MRA), budgeting, staffing, operational excellence, and clinical initiatives
• Champion our senior-focused primary care strategic vision and initiatives and foster stakeholder relationships, including health plan partners, healthcare providers (e.g. specialists, hospitals) and social services, to improve our community of care locally
• Represent CenterWell/Conviva brands in local communities and related media activities while collaborating with the recruitment team to build and network a pipeline of high-quality primary care clinicians (physicians, APPs, MAs, and other clinical professionals)

Clinical/Patient Management:

• Foster a robust patient-centered and value-based clinical vision, strategy, and culture locally that orients care teams around excellence in patient care, teamwork, outcomes
• Deliver leading clinical performance in patient experience, quality of care, clinical outcomes, and avoidable utilization
• Periodically review clinician charts to identify opportunities in care, ensuring clinical assessments are accurate and that performance improvement and coaching initiatives are precise
• Identify critical issues for high-risk patients during case reviews & other forums, and modeling and driving clinical excellence
• Conduct root cause analysis of care opportunities from both individual, team, and systems perspectives and partner with clinical and operational colleagues to improve high-reliability care as a team
• Ensure clinicians effectively co-manage high risk episodes of care and patients with partnered Care Integration Team (CIT) resources and programs for transitions of care management (TCM), high-risk patient management (HRPM), and social determinants of health (SDOH) efforts, improving clinical outcomes and avoidable utilization
• Monitor and manage daily patient care and initiatives to improve team-based key performance indicators (KPIs), such patient experience via Net Promoter Score (NPS) and Medicare clinical quality via HEDIS, meeting local and organizational goals
• Personally deliver high-quality primary care and demonstrating a high degree of patient care ownership and clinical excellence in age-friendly senior primary care including health promotion & prevention, disease management, effective specialist & hospital co-management, and complex care management
• Spend 20-30% of time on direct patient care, with remaining time dedicated to administrative responsibilities. The percentage of time may vary by market needs and by staffing levels throughout the year.

Dyad Partnership:

• Collaborate with operational leaders (Associate Operations Director and/or Market President) and Shared Services partners to align on clinical and operational goals, strategic planning, and budgeting
• Maintain regular communication to align on performance, strategies, and team communication and management, ensuring unified decision-making and consistent messaging for cohesive leadership.
• Work together towards common goals that support the mission, vision, values, and overall patient experience outcomes, managing clinic/market dynamics and engagement.
• Partner on strategic and operational insights, including capital and operational budgeting, and monitor clinical & financial performance and metrics.
• Review clinician schedules and incentive plans to align with patient care access and management goals.

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