Sr. Manager, Strategic Initiatives and Executive Content

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As part of the operating office for the Head of Global GTM, Strategy and Operations, this role will be integral to running and scaling the business effectively. Our team is hungry but humble, and values creating a supportive and fast paced learning environment for our members to thrive in.  

This role will have a day-to-day focus on providing strategic and operational leadership and support to the Global GTM, Strategy and Operations organization. Success in this position requires a proven ability in operational excellence with strong strategic thinking and project management skills, as well as the ability to influence all levels of the organization to drive change; earning trust with key stakeholders and building a sense of ownership across teams is critical. 

This role should also help drive strategic account success for select customer and partner engagements, including preparing for major interactions with customers, partners, and internal/external stakeholders (strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, and collaborating with account teams). This individual should be able to dive deep into solving problems while maintaining a broad perspective.  

Responsibilities:  

• Drive best-in-class project management for initiatives that drive growth and operational excellence for our GTM teams, such as change management internally, enablement and go-to-market readiness to support. 

• Optimize the customer and partner engagement for the SVP of Customer & Partner: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, and partner with sales to deliver follow-up messages to the customer.  

• Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled. 

• Continue to deepen and drive success for strategic customer/partner relationships and accounts and external meetings, such as C-level executives from other companies, Knowledge- our customer conference, our sales kickoff, VC firms and analysts.  

• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business.  

• Lead cross-functional teams (e.g. sales leaders, ops team) to identify opportunity, unlock productivity and accelerate execution.   

• Build consensus with cross-functional collaborators, including proper hand off to relevant stakeholders for execution of strategic initiatives. 

Qualifications

To be successful in this role you have: 

• 6+ years work experience in within a project management, customer-facing/sales role or in a strategy, planning, and operations role 

• Planning and operations experience, with demonstrated success driving operational excellence.  

• Experience in driving cross-functional collaboration and building consensus  

• Detailed knowledge on enterprise software and the SaaS industry  

• Experience delivering and execut