Cortex Strategic Relationship Representative - Renewals

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career 

The role of Strategic Relationship Representative (SRR) is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers.

Your Impact

• This role must sit in the Dallas area and will be in office 3 days a week
• Manage all renewals and identify upsell opportunities in an assigned territory
• Maintain a renewals notification cadence and document all customer communication
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
• Provide quotes to customers directly or via the Channel in a timely manner
• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
• Clearly understand all product offerings, subscription, and renewal licensing models
• Research and understand the technology installs across your assigned account list and identify areas to expand your accounts 
• Document daily renewals activities in Salesforce, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention and expansion, and communicate activities to Renewals 

Qualifications

Your Experience

• Previous experience with enterprise renewals/sales, preferably in the technology industry
• A highly consultative sales professional with superb communication skills
• Works well in a fast-paced, deadline driven environment
• High attention to detail and proven organization and administration skills
• Capacity to think and act on both a tactical and strategic level
• High level of ethical behavior
• Strong work ethic, and the capacity to multitask
• Excellent Google Sheets and Salesforce.com skills
• Proven ability to consistently achieve sales goals

Additional Information

The Team 

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients. 

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You’re an amazing sales person – you’re just looking for something more substantial and challenging as