Technical Business Systems Analyst - Senior

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

About Clarus 

Clarus is a pet health data technology company modernizing how information flows between insurers, veterinarians, and pet owners. We build cloud-native platforms that power automation, real-time decisioning, and trusted data exchange across the pet healthcare ecosystem. Our engineering culture emphasizes strong domain ownership, modern architecture, and tight alignment between Product, Architecture, and Engineering. 

The Role 

We are looking for two Senior Business Analysts who will also serve as Product Owners within our Agile teams. You will act as the bridge between our global business stakeholders and our technical development teams. 

In this role, you will act as the Subject Matter Expert (SME) for the platform, owning the backlog and defining the requirements for our core data services and integration capabilities. 

Key Responsibilities 

1. Product Ownership & Agile Leadership 

• Act as the proxy for the business, translating high-level vision into actionable user stories, epics, and acceptance criteria. 

• Manage and prioritize the product backlog to ensure the team is always working on the highest-value features. 

• Proactively use AI-driven tools to accelerate the creation of comprehensive user stories, initial mockups, and test plans, ensuring high velocity without sacrificing quality. 

• Lead Agile ceremonies including Sprint Planning, Backlog Grooming, and Sprint Reviews. 

2. Data & Platform Analysis 

• Define requirements for data ingestion from third-party partners and map them to our internal data standards. 

• Work with architects to define the attributes of our Unified Data Models, ensuring we capture a comprehensive view of the customer and their needs. 

• Analyze complex business workflows to identify opportunities for process optimization and service efficiency. 

3. Stakeholder Management 

• Collaborate with stakeholders across our global portfolio companies to understand their specific market needs. 

• Ensure that the platform is built with modularity and scalability in mind, capable of serving multiple tenants and external partners. 

Required Qualifications 

• Minimum 7 years of experience as a Business Analyst, Product Owner, or Technical Product Manager. 

• Deep understanding of Agile/Scrum methodologies. Proven experience writing high-quality user stories using management tools like Jira or Azure DevOps (ADO). 

• Comfortable using Generative AI tools (e.g., ChatGPT, Copilot) to draft documentation, generate test scenarios, and visualize concepts. You should view AI as a partner in your workflow, not a replacement. 

• Technical Aptitude: Experience working on backend platforms, API integrations, or data-driven products within cloud environments (Azure preferred). 

• Data Literacy: You don't need to code, but you must be comfortable discussing data mapping, system logic, and integration flows involving modern data tools (e.g., Azure Data Factory, Databricks, or SQL). 

Preferred Qualifications (Nice to Haves) 

• Previous experience in Animal Health, Vet