UPSCALE FINE DINING SERVER - ROCKET ARENA

Job Description

Upscale Fine Dining Servers

Aramark at Rocket Arena is seeking Fine Dining Servers to join our team for the 2025-26 Cavs Season at our new all-inclusive fine dining club opening this season.

We are seeking professional, experienced, and dedicated Servers to join our team at Rocket Arena's upscale fine dining new club. The ideal candidate will have a passion for hospitality, a deep understanding of fine dining service standards, and the ability to create memorable experiences for our guests. You will be an integral part of our front-of-house team, working in a fast-paced environment that requires meticulous attention to detail and a commitment to excellence.

Responsibilities

• Guest Service: Greet guests warmly, present menus, and answer questions about menu items, ingredients, and preparation methods. Offer knowledgeable recommendations for food and beverage pairings, including wine and cocktails.
Order Taking and Delivery:
• Accurately take food and drink orders using our POS system, ensuring all special requests and dietary restrictions are clearly communicated to the kitchen. Serve food and beverages promptly and professionally, adhering to our established service standards.
Table Maintenance:
• Maintain a clean and organized dining area. This includes pre-bussing tables, refilling water glasses, and ensuring guests have everything they need throughout their meal.
Team Collaboration:
• Work seamlessly with the kitchen and other front-of-house staff to ensure a smooth and efficient dining experience for all guests.
Knowledge & Training:
• Continuously expand your knowledge of our menu, wine list, and daily specials. Participate in staff training sessions and tastings to stay informed.
Guest Relations:
• Anticipate guest needs, address any concerns or complaints with professionalism and a calm demeanor, and strive to exceed expectations to ensure repeat business.

Qualifications

• Experience: Minimum of three years of experience as a Server in a fine dining or upscale restaurant setting.
• Knowledge: Extensive knowledge of food, wine, and spirits. Familiarity with classic service styles and proper table etiquette is essential.
• Skills: Strong communication and interpersonal skills. Ability to multitask and perform well under pressure in a high-volume environment.
• Attributes: A positive attitude, a strong work ethic, and a passion for providing exceptional hospitality. Must be a team player with a professional appearance and demeanor.
• Availability: Must be available to work CAVS games during the 2025-26 Season

Job Responsibilities

• Prepare quality food and baked goods according to a planned menu
• Prepare a daily report that verifies transactions
• Understand what is inclusive of a meal
• Ensure storage of food in an accurate and sanitary manner
• Serve food according to meal schedules, department policies and procedures
• Use and care of kitchen equipment, especially knives
• Timely preparation of a variety of food items, beverages, and
• Add garnishments to ensure customer happiness and eye appeal
• Coordinate and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment
• Adhere to all food safety regulations for sanitation, food handling, and storage
• Adhere to the uniform policy
• Connect with the Manager daily to understand and accurately prepare menu for the day
• Supervise the food temperature requirements
• Maintain a clean and organized work and storage area
• Scrub and polish counters, clean and sanitize steam tables, and other equipment
• Follow established procedures and standards for cleanliness, to ensure a balanced and safe environment; duties include sweeping, moping, ware washing
• Maintain garbage collection site and kitchen floor areas in a neat and sanitary fashion
• Perform other duties as assigned including other areas in the kitchen
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
   

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Food Service Certificate as needed
• Sufficient education or training to read, write, and follow verbal and written instructions
• Be able to work quickly and concisely under pressure

Education

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