Manager, Product Management, AI/ML Platform Infrastructure

Manager, Product Management, AI/ML Platform Infrastructure

Manager, Product Management, AI/ML Platform Infrastructure

Product Management at Capital One is a booming, vibrant craft that requires finding value creation opportunities, and driving innovative and delightful customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the AI revolution transforms our society and our industry.

About the Team  

At Capital One, we’re changing banking for good. We’re a bank, but we don’t think like one. We’re always thinking about what’s next. Machine Learning and Artificial Intelligence are at the heart of our approach, empowering us to provide millions of customers with individualized, real-time experiences.
 

The Enterprise AIML organization is at the center of this transformation. We provide the comprehensive platform that Capital One's innovators use to deliver impactful machine learning models and cutting-edge AI experiences. As a part of this team, you will not just be providing tools; you will be crafting the end-to-end user journey for the thousands of engineers, data scientists, and analysts who rely on our platform. Your mission will be to help transform our collection of powerful services into a single, converged "destination experience" that is intuitive, efficient, and cohesive.

In this role, you will be accountable for the user experience of the AIML platform. You will be part of a team responsible for  the user journey from initial exploration in a personal environment to full-cycle development in a collaborative environment. You will work backwards from the user’s needs, partnering with world-class vendors and internal engineering teams to integrate powerful capabilities into a seamless and intelligent workflow.

The ideal candidate is obsessed with user experience and deeply empathizes with the developers and data scientists who are our customers. They are passionate about turning complex technical capabilities into simple, elegant user interfaces and workflows. They are comfortable leading user research, collaborating with designers, and using data to guide the evolution of the platform's front-end experience.

Specific responsibilities include, but are not limited to:

• Lead User Research: Cultivate a deep understanding of our key user personas (Data Scientists, ML Engineers, Analysts) and their "jobs-to-be-done" through interviews, surveys, and usability testing.

• Define the User Journey: Map current and future-state user journeys across the entire AI/ML lifecycle—from ideation to production—to identify pain points and opportunities for delight.

• Develop the Experience Vision: Develop and communicate a compelling vision for the platform's user experience, using wireframes, prototypes, and clear documentation to align technical users, designers, and senior leadership.

• Collaborate with Design: Partner closely with UX/UI designers and researchers to translate user needs into high-fidelity mockups, design systems, and intuitive interaction patterns.

• Prioritize with Purpose: Make difficult trade-off and prioritization decisions focused on maximizing usability, reducing user friction, and delivering a cohesive platform experience.

• Measure Success: Define, track, and analyze key user experience metrics (e.g., task success rate, time-on-task, user satisfaction) to quantify impact and inform the product roadmap.

• Drive Execution: Manage the day-to-day execution and roadmap for the platform's UI/UX, working with multiple engineering teams to deliver results for our users.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications: