Customer Support Manager (m/f/d)

<p>Location: Remote-first (Berlin HQ) Start Date: As soon as possible Team: <strong>Customer Support </strong>Company: bookingkit GmbH</p><p></p><p><strong>👋 About Us</strong></p><p>At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: We are looking for you as a <strong>Customer Support Manager</strong> (m/f/d) to drive us forward on this exciting journey. This is a <strong>part-time</strong> (20h/week) position. Hybrid or remote, the work setup choice is yours.</p><p></p><p><strong>🎯 What You'll Own</strong></p><p>• Independently manage and resolve low to medium complexity customer cases across different channels.</p><p>• Effectively leverage internal processes and best practices to deliver consistent and high-quality support.</p><p>• Run small to medium-sized projects to improve support operations, from defining requirements to execution.</p><p>• Serve as a knowledgeable product expert, guiding customers and troubleshooting issues effectively.</p><p>• Manage stakeholder communication, balancing business drivers and customer needs to ensure positive outcomes.</p><p></p><p><strong>🧠 You Bring</strong></p><p>• Proven experience solving customer issues through various channels. You’ll work primarily with chat and email through Intercom, and occasionally on video calls. </p><p>• A strong understanding and familiarity with technical products.</p><p>• Demonstrated ability to manage small to medium-sized projects, including planning, execution, and analysis.</p><p>• Excellent stakeholder management skills with the ability to connect with B2B customers and understand their concerns.</p><p>• The ability to remain objective, analyze facts, and troubleshoot issues with a clear understanding of business impact.</p><p>• Professional fluency in Italian (C1 level or equivalent). You are confident in handling business and technical communication with customers in Italian.</p><p></p><p><strong>🌍 Why bookingkit</strong></p><p>Based on feedback from our team, here are some of the reasons you'll thrive with us:</p><p>• <strong>Transparent Compensation</strong>: We offer a competitive and clear compensation model to reward your success and contributions.</p><p>• <strong>Strong Team Spirit</strong>: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership.</p><p>• <strong>An Exciting &amp; Diverse Market</strong>: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses.</p><p>• <strong>Commitment to Growth</strong>: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team.</p><p>• <strong>Remote-first</strong>: Work from anywhere in Europe or from our modern Berlin HQ.</p><p></p><p>🏆 <strong>Our Vision &amp; Mission</strong></p><p>Our future is clearly defined:<br/></p><p>• Our vision is to create a world where our technology makes booking and marketing experiences a breeze.</p><p>• Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions.</p><p></p><p>Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a <strong>30-minute videocall</strong> with our recruiter, <strong>Amanda</strong>! 🚀</p>