Account Executive

Purpose:

The Account Executive is the Quadax liaison to assigned clients. This role involves coordinating ongoing client support, training, and service and managing client accounts receivables.

Key Responsibilities:

• Manage the relationship and maintain a partnership with clients who outsource their billing operations and accounts receivables to Quadax.
• Conduct regular status meetings with clients and prepare status reports, document issues, action items, client initiatives, and status of projects.
• Actively manage the accounts receivables, maximize reimbursement, and perform month-end financial and operations review with clients.
• Lead teams to provide solutions to client and act as a liaison between client and Quadax’s operations and technical staff.
• Manage issues to achieve mutual resolution.
• Monitor and report client satisfaction with service performance and escalate issues as appropriate.
• Respond to ad hoc client requests such as reports on demand.
• Analyze and periodically report to client on service components including metrics on operations throughput, billing, and accounts receivable.
• Project management for client related projects.
• Document requests for new reports, configuration updates, and software enhancements, with ability to communicate with Quadax IT and, in some cases, perform acceptance testing prior to release to client.
• Ensure adherence to the client contract and approve monthly client invoices.
• Stay abreast of industry changes.
• Other duties as assigned.

Education/Experience:

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or other related field. Advanced degree a plus
• Experience in client relationship management
• Project management experience
• Proficient in Microsoft Excel, Word, PowerPoint, and Visio
• Process analysis experience, ideally using Visio
• Ability to establish priorities, proceed with objectives, and work independently
• Working knowledge of healthcare billing and reimbursement, government payer, and managed care industry a plus
• Experience with medical accounts receivable management and medical billing software a plus
• Ability to maintain confidentiality