IT Support Field Technician

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Job Posting Title:

IT Support Field Technician

   

Position Type:

Professional / Unclassified

   

Department:

LSUAG IT - IT Support (Michael Turley (00002440))

   

Work Location:

Dean Lee Administration

   

Pay Grade:

Professional

   

Job Description:

Work Location: Alexandria, Louisiana 

Position Description:

We are seeking a dedicated Information Technology Support Field Technician to join our team at the LSUAgCenter. This role is pivotal in maintaining the technological backbone of our operations. You will be responsible for a wide range of activities from installation to troubleshooting, ensuring our staff has the tools they need to excel. 
We are looking for a self-motivated individual with an exemplary work ethic. The ideal candidate will be adept at managing their time efficiently, prioritizing tasks effectively, and demonstrating initiative in all job responsibilities. 

Key Responsibilities:

Systems Installation, Configuration, and Maintenance:

•     Perform comprehensive installation and setup of computers, peripherals, and related equipment, ensuring optimal functionality within a Windows environment.
•     Configure and support a range of software, including Adobe Creative Cloud, Microsoft Office suite and Windows operating systems, along with other essential packaged applications.
•     Offer comprehensive support for mobile devices, including both Android and iOS platforms. Troubleshoot issues, configure applications, and ensure seamless integration with our enterprise systems to enhance user mobility and productivity.
•     Apply break/fix expertise to promptly resolve hardware malfunctions and software discrepancies, maintaining system integrity and user productivity.

Technical Support and Problem Resolution:

•     Deliver expert technical support through various channels such as telephone, remote access tools, and onsite visits, ensuring swift and accurate problem diagnosis and resolution.
•     Utilize advanced troubleshooting techniques and customer service skills to provide end-users with solutions and guidance, enhancing their computing experience.
•     Provide expert Audio/Visual support for a diverse range of programs. Set up, test, and manage A/V equipment to deliver high-quality sound and visuals that enhance presentations and events.
•     Actively support meetings, conferences, and events as needed. Coordinate technical requirements, ensure equipment functionality, and provide on-the-spot troubleshooting to ensure smooth operation of all events.

Networking and Telecommunications:

•    Install and configure peer-to-peer networking and telecommunications hardware, including switches, routers, wireless access points, and handheld devices, to maintain robust connectivity.
• Conduct equipment assessments to determine the needs for network infrastructure upgrades and expansions, ensuring reliable and secure data transmission.

Communication and Documentation:

•  Maintain clear and effective communication with users, team members, and the supervisory chain to facilitate information flow and collaborative problem-solving.
     Document all service requests and incident reports with precision, creating a valuable knowledge base for future reference and continuous improvement.
  .

Research, Training, and Development:

•  Research and evaluate the latest computing equipment and software to guide informed purchasing decisions, staying ahead of technological advancements.
• Collaborate with IT colleagues to develop and deliver comprehensive technical training to end-users and peers, fostering a knowledgeable and self-sufficient user base.
   

Travel and Field Operations:

• Manage and coordinate field operations across central Louisiana, including potential overnight travel, to provide on-site technical support and ensure consistent service delivery throughout the area.

Minimum Qualification Requirements:

•    A bachelor's degree in a related field.
•    At least one year of experience in systems installation, configuration, and maintenance.
•     At least one year of experience with Windows 10/11 and Microsoft Office.
•     Experience supporting a range of software,