Network Development Engineer, GCNA

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS GCNA (Global Connectivity and Network Availability) Organization is looking for a Network Development Engineer to join our Backbone Enterprise, and Regional Engineering (BERE) team. Network Development Engineers partner with our broader Infrastructure organization on configurations standards and tools, and collaborate with Systems and Software Engineers to ensure fast, smooth roll-out of new designs and products, and also deploy and sustain networking software tools.

AWS GCNA (Global Connectivity and Network Availability) is the backbone that connects the global
AWS network. Focused on controlling the internet traffic that allows users to access their information
and applications regardless of where they are in the world. GCNA is responsible for building and
designing a complex backbone network that allows internet traffic to flow efficiently between data
centers and customers.

Key job responsibilities
Network Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.
• Create and implement changes on the network.
• Lead network projects in the areas of network sustaining engineering, network deployment/implementation, network scaling, technology refresh, best practices application, and/or network optimization.
• Sustain Amazon Web Services’ next generation networks for significant AWS customers by providing critical network support to diagnose, mitigate impact, and resolve large-scale networking events.
• Operate and troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low level application interaction, Unix systems, and new age networking software tools.
• Drive and support innovation from Top of Rack to the Network Border and everything in between.
• Work closely with our Network/Systems/Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools.
• Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies.
• Deliver simple, sustainable and repeatable solutions and processes.
• Collaborate with highest tier escalation engineers/resolvers.
• Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.

A day in the life
Engineers in the Backbone Enterprise and Regional Engineering (BERE) organization have a wide range
of responsibilities: we work with internal partners to develop and implement the next gen platforms
along with the tooling ecosystems to support with these platforms driving efficiency and scalability
through the automation of builds, configuration deployment, and the scaling of capacity. As our
network is one of the largest in the world, there is no blue print at our scale allowing our engineers to operate, maintain and
develop solutions to the complex challenges that we face daily. We encourage durable solutions that
look around corners while taking into consideration our customer needs from a cost, performance, and
reliability perspective. Our team develops tooling that provides the required visibility and control of
traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact
to our customers during events.
• Work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs.
• Manage customers during problem resolution and operating efficiently under pressure.

About the team
Within AWS Networking, the Backbone Ent