Performance Improvement Director – Cherry Hospital

Agency

Dept of Health and Human Services

Division

Cherry Hospital

Job Classification Title

Quality Assurance/Standards Supervisor (NS)

Position Number

60045896

Grade

NC19

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Leads and coordinates the hospital-wide Performance Improvement Program by organizing data, conducting audits, analyzing trends, and supporting departments in meeting quality and regulatory expectations. Provides regular reports to leadership and ensures corrective actions are effectively implemented. Oversees survey readiness by maintaining current knowledge of accrediting and regulatory standards, preparing required documentation, and providing consultation to ensure compliance with Joint Commission, CMS, and other agencies. Supports ongoing monitoring and hospital-wide preparation for external reviews. Supervises and guides the PI team, ensuring clear expectations, regular communication, and alignment with departmental and organizational goals. Manages personnel activities, problem-solving, and the integration of safety practices in daily operations. Delivers education, technical assistance, and specialized support to departments to strengthen performance improvement processes and staff understanding of regulatory requirements. Completes special projects as assigned by executive leadership.

Knowledge Skills and Abilities/Management Preferences

Job Description: (KSA/ MANAGEMENT PREFERENCES)

Salary Range: $67,122.00 - $74,984.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Working knowledge of hospital practices and protocols, as well as applicable regulations and guidelines
• Experience in collecting, aggregating, analyzing, and presenting data
• Experience in utilizing quality and process improvement tools, methodologies, and technologies to solve problems and enhance operations
• Ability to develop, deploy, and coordinate projects as needed to improve performance, both internally and with a system-wide scope

This Position Is Designated as Mandatory and Must Report Or Stay Over During Adverse Weather Events.

About the Facility:

Cherry Hospital is a State-of-the-Art Psychiatric hospital located in Goldsboro, North Carolina.  Cherry Hospital serves the 38 most eastern counties of North Carolina with a mission to serve those with the greatest need and the fewest resources. We strive to create a healing environment in which every team member has opportunity to positively impact the lives of those around them and the individuals we serve. Learn more about our facility at https://www.ncdhhs.gov/divisions/state-operated-healthcare-facilities/facilities/state-psychiatric-hospitals. In addition to a very competitive salary, this opportunity offers an excellent benefits package, loan repayment opportunities, employment stability and rewarding professional opportunities.

Supplemental Contact Information:

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

Application Process
 Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

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