DISTRIBUTED COMPUTER SYSTEMS ANALYST - 60031803

Requisition No: 836107 

Agency: Children and Families

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 60031803

 Pay Plan: Career Service

Position Number: 60031803 

Salary:  42,000 annually 

Posting Closing Date: 11/18/2024 

Total Compensation Estimator Tool

This is an open competative opportunity.

This position is located at the DCF Offices in Fort Walton Beach in the Office of Information Technology Services and is responsible for several surrounding offices. Travel is required.

                                                                       

 

 

REQUIREMENTS

Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process. Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

 

At least one year of experience working in an IT environment in either a field-based support capacity or a call center capacity. Education can substitute on a year for year basis

At least one year of experience supporting Windows 10 or newer Windows operating systems and compatible applications.

Technical understanding of computer hardware, software and networking systems and troubleshooting/problem solving skills.

Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.

Working outside normal shift/business hours.

Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.

Ability to lift 30 pounds and move equipment

 

 

 

PREFERENCES

 

Experience in customer call documentation and tracking system/ticketing system.

Experience supporting VoIP products.

Experience working in an Information Technology Support environment.

College or trade school education in Information Technology field.

Experience in supporting Windows 10 or newer Windows operating systems & compatible applications.

Experience in support of MS Office 365 applications.

Experience managing mobile devices in a mobile device management environment.

Experience using remote control applications.

DESCRIPTION

This is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end-users including the hardware, software, networking, and communications components.

This work inc