Senior Account Director

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve.

We at ConnectWise value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, master’s assistance program and colleague recognition program.    

 

General Summary:

The Senior Account Director is responsible for leading and expanding relationships with major account partners. This role works in partnership with cross-functional teams to ensure that process improvement is ongoing, strategic goals are met, and key relationships are fostered with internal and external stakeholders.  

 Essential Duties and Responsibilities:

• Recommends operational strategies and plans for the Account Management team with direct impact on results 
• Influences business decisions made by leadership 
• Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results 
• Provides support to cross-functional teams, with a high attention to detail 
• May require communication with ConnectWise executive leadership on matters of strategic importance 
• Communicates forecast projections, key performance indicators, and escalations to leadership team 
• Manages performance initiatives and implements resolutions for process improvements 
• Provides direction to Account Managers when needed 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with no supervision 
• Recognized expert in applicable work area 
• Ability to situationally adapt and understand new technology/processes as per business requirements 
• Knowledge of KPI metrics, sales forecasting, and account strategies 
• Ability to prioritize multiple projects concurrently and cross-functionally  

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree required in related field or equivalent business experience  
• 8+ years of relevant experience

Working Conditions:

• Remote or hybrid depending on location 
• 50% travel may be required 

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ConnectWise is an Equal Opportunity Employer.