Senior Director - Implementations (Hybrid, flexible options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is seeking a tenacious & proactive Senior Implementations Manager to join our growing Newark team that works closely with clients to implement our strategic Corporate Actions & Income Processing SaaS application and its associated platform components within the Americas.  Do you have a strong Asset Servicing background and a proven record of collaborating effectively with clients & multiple teams to deliver outstanding results?  Are you able to drive clients to onboard swiftly and efficiently?  We'd love to hear from you!

The Senior Implementations Manager will be responsible for:

Directly responsible for the below activities on one or more projects, and growing into the Americas lead across multiple client projects & acting as the global back-up to the Head of CAIP Implementations.

·       Training, User Testing Management & Reporting – defining the training & testing strategy to support the project’s requirements and working with clients to accurately plan, track, report and expedite all phases of testing, challenging clients on change vs defect and ensuring development activity is focused on the essential issues for the priority milestones.  Working with client to have clean and accurate data on test execution progress and issue tirage & delivery.

·       Risk Identification and Management – identifying project risks, issues and dependencies and providing appropriate mitigation and timely escalation.

·       Data Integration / Configuration Definition – working with our clients to define upstream and downstream data integration mapping, and any associated configuration to support the client’s business.

·       Migration/Conversion – definition of the conversion strategy and the runbook to execute it.  Managing mock conversions and final go-live, ensuring any issues from the mocks are reported and tracked to completion in good time for subsequent mock runs.  Includes reporting, internally and externally for all mock and go=live activities to ensure good governance.

·       Planning & Execution - participating in all phases of the planning, governance & delivery of the implementation activities, including supporting clients during weekend mocks and go-lives. 

·       Team Management – day to day management of the implementation resources assigned to a project.  May include direct team management or working in a matrix manner.

·       Environment Management– definition, execution & reporting of environment setup runbooks, and the definition of integration points, monitoring & control frameworks and releases.  Release management also includes communicating release content and timing with clients & internal teams.

·       Production Readiness – managing the checklist and collaborating with internal and client stakeholders to ensure projects are successfully implemented on time, robust and secure. Includes internal reporting on progress to enable good governance.

Qualifications

·       7 yrs experience as a conversions/implementation consultant or manager, working on SaaS project delivery to Wealth or Capital Markets organisations.

·       4 yrs experience project management experience.

·       3 yrs team leading experience, task managing teams of up to 5 resources.

·       Ability to define and control processes, and to distil salient fac