Field Service Engineer (NYC)

Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution.  Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements.  Responds to customer support calls within an assigned territory.

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Field Service Engineer for Cytiva is responsible for supporting revenue growth by identifying and submitting qualified leads, while maintaining relationships and representing Cytiva while at customer sites. The FSE will perform work on customer instruments while following all EHS & Quality procedures.  This position requires flying and/or driving travel, which may potentially include up to 30% overnight stays.  Travel will primarily be domestic but may occasionally be international.  Must have a valid driver’s license with an acceptable driving record.

This position is part of the Biotechnology Integrated Solutions organization and will be field based with travel.  At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

What you will do:

• Perform installation, qualification, routine maintenance, and repairs of instruments at customer sites
• Responsible for administrative tasks of scheduling service, completing documentation, and maintaining inventory
• Engage as part of a wider customer facing team including but not limited to Customer Care, Service Sales, and Account Managers

Who you are:

• Background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or any related STEM experience. This can come from a Bachelor's degree, Associate’s degree, military experience, or an equivalent technical education or professional experience.
• 1 year working knowledge of calibrated tools, hand tools, and power tools
• 1 year of customer facing experience

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires flying and/or driving travel, which may potentially include up to 30% overnight stays.  Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50lbs.  Ability to stand, walk (prolonged), and sit; squat and kneel, ascend