Patient Liaison Coordinator Spanish/English Fluent- Mt Sinai Hospital International Services- FT- Days

The Patient Liaison is responsible coordinating and navigating care for patients coming to Mount Sinai Health System for treatment. The Patient Liaison will facilitate client communication with hospital, clinical, and administrative staff.  

•   Plans, refers, and coordinates medical services for Executive Services patients accessing the Mount Sinai Health System.
•   Greets Executive Services either in person or via telephone, and updates their demographics in the department management system.
•   Cultivates and maintains professional customer service relationships within the health system.
•   Verifies visit details with the patient or family prior to arrival or, at minimum, at time of arrival before visit.
•   Navigates patient and family members to and from appointments
•   Communicates all required detail to appropriate parties regarding patient's arrival, and ensures that the medical record is available for the physician.
•   Processes HIPAA-related paperwork and other institutional forms as required, maintaining a high degree of accuracy and appropriate filing
•   Performs customer satisfaction rounding with patients when admitted.
•   Schedule patient follow-up appointment(s) as needed. Provides patient with guidelines for requesting medical records and other paperwork
•   Performs basic charge entry tasks.
•   Answers phones for department and coordinates inquires with appropriate team members or departments.
•   Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
•   Perform other duties assigned by Director or supervisor


 

• Fluent in Spanish Language required
• Bachelor?s degree preferred.
• At least 2 years? experience, preferably in a health care facility/physician practice environment

Non-Bargaining Unit, 316 - Executive Services - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health cen