Sr. Office Assistant

Department: College Of Engineering

Summary

This front-line position supports the College of Engineering with excellent customer service to faculty, staff, students, and visitors. This position provides professional clerical and administrative support functions for the College of Engineering and requires the ability to work with accuracy and attention to detail while meeting deadlines in a fast-paced environment.

Responsibilities 

• Provide excellent customer service to a diverse population of both internal and external customers in a professional, friendly, and courteous manner, independently respond to inquiries and provide information on established programs and services
• Greet customers, receive, screen, route and/or respond to telephone calls, engineering emails, and other correspondence.
  
• Handle daily campus mail pick up and distribution. Send out UPS and FedEx packages
  
• Order and maintain office supplies
  
• Reallocate purchasing card and process reimbursements
  
• Assist with special projects, events, and department functions
  
• Process check requests, reallocations, purchase requisitions, invoices, cash deposits, banquet, and entertainment forms
  
• Maintain email lists; ensure regular updates with personnel changes
  
• Assist in creating publications as needed
  
• Utilize Microsoft Office Suite and Google Suite
  
• Coordinate and process mailings
  
• Process student Electronic Personnel Action Forms as needed
  
• Access reports such as Banner, Webfocus, Aspire, and Digital Measures
  
• Serve as equipment coordinator; maintain equipment inventory utilizing ASPIRE
• Apply safety-related knowledge, skills, and practices to everyday work.
• Other duties as assigned
  
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives. 

Required Education, Certifications, Licensures

High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• One year of office/clerical experience
  
• One year of customer service experience
  
• Experience using personal computers and basic software packages, such as Microsoft Office Suite, Google Suite and Adobe.

Desirable Education and/or Experience

• Experience using advanced features of word processing applications such as utilizing columns or tables, sorting, and mail merges
  
• Experience using advanced features of spreadsheet/database software
  
• Experience using Web Focus
  

Required Knowledge, Skills, and/or Abilities

• Excellent interpersonal, customer service and oral/written communication skills.
  
• Demonstrated ability to independently organize and prioritize in a fast-paced environment.
  
• Demonstrated ability to use judgment when dealing with confidential information.
  
• Demonstrated ability to meet deadlines.
  
• Demonstrated ability to work with accuracy and attention to details.
  
• Demonstrated ability to work effectively with frequent and multiple interruptions.
  
• Demonstrated knowledge of proper grammar, spelling and punctuation.
  
• Demonstrated ability to adapt to change.
  

Desirable Knowledge, Skills, and/or Abilities

• Demonstrated ability to work independently and take the initiative to solve problems.
  
• Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of a service environment.
  
• Demonstrated knowledge of University policies and procedures
  
• Demonstrated ability to learn new computer skills
• Demonstrated success in working with persons with a wide variety of personal characteristics and viewpoints.

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representati