EPSO Systems Administrator

Title: EPSO Systems Administrator

Employee Classification: Other Professionals

Institution: System Office

Department: Academic Affairs

Campus Location: Tennessee Board of Regents System Office

Job Summary

The EPSO LMS Administrator will work as the technical lead, coordinating with teams from the Tennessee Board of Regents to create, manage, and administer Statewide Dual Credit (SDC) exams to TN high school students, assist the EPSO Coordinator with technical support, data collection, reporting efforts, and teacher trainings, and assist the EPSO Director with supporting EPSO management and expansion efforts. This position requires high attention to detail, including manipulating large sets of student information and securely managing the resulting data sets, proficient knowledge in LMS funcitions, administration, and support, and the ability to handle multiple complex projects at once.

This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.

Job Duties

• 25% - Maintain a detailed understanding of LMS functions and management including: • Course creation and cloning • User enrollment and management, including account creation (i.e., SDC teachers, graders, and administrators) • Create trainings that will be applied to thousands of individual courses and classrooms across our TBR system • Develop, coordinate, and conduct training and offer support to all level of LMS users - (Essential)
• 20% - Manage and provide Tier 1 technical support for LMS issues and for high school teachers and other high school administrators including: • Policies and procedures • Process consistency and compliance • Quality performance • Productivity • Day-to-day performance management - (Essential)
• 20% - Achieve and maintain a collaborative working relationship with the EPSO Coordinator who will provide Tier 2 Help Desk service. Collaborate with the EPSO Coordinator on day-to-day program facilitation including: • Contact list management • Process optimization and implementation • Mass-marketing email campaigns • Documentation maintenance and publishing - (Essential)
• 15% - Assist the Director of EPSO with providing systemwide support to all EPSOs including: • Data collection, analysis, and dissemination to statewide partners and stakeholders • Developing dashboards • Advising • Documentation • Training • Communications • Delivery • Policy • AI Literacy • Serve as the EPSO contact point for all postsecondary institutions, including but not limited to SDC articulation, EPSO database access, and SDC score confirmation - (Essential)
• 10% - Dual Credit Exam Management: • Partner with TDOE administrators to deliver dual credit challenge exams in the fall and spring of each school year • Work with the EPSO Coordinator to manage Respondus integration with D2L • Contract, train, and manage faculty groups who grade for SDC - (Essential)
• 5% - Facilitate and manage work required to bring all public facing EPSO team resources in compliance with WCAG 2.0 Level AA standards - (Essential)
• 5% - Other assignments as given by the Director of EPSO - (Essential)

Minimum Qualifications

• Bachelors Degree in Instructional Design, Education, or a related field
• 3 years administering an LMS
• Experience providing technical support services and supporting course management systems
• Proficient skills in Microsoft Excel

Preferred Qualifications

• Masters Degree in Computer Information Systems, Computer Science, Instructional Design, Education, or a related field
• 4+ years administering an LMS
• Experience with D2L
• Experience collaboarating with SMEs to design and develop e-learning solutions.
• 3-5 years supervisory experience

Knowledge, Skills, and Abilities

• Strong attention to detail
• Strong communication skills including the ability to communicate with senior leadership within the business organization and end-user customer service support
• Strong working knowledge of Microsoft Excel and other Office products
• Strong problem-solving skills
• Significant critical thinking skills and the ablility to generate and evaluate multiple alternatives as a part of decion-making processes
• Significant experience using learning management systems
• Capacity to manage multiple competing priorities
• Ability