Seasonal Part-Time Customer Advocate

Student Opportunity – Customer Advocate

 

This position is only available to active Marshall University students - please do not apply if you do not meet this requirement

 

Are you ready to take the first step into a fulfilling career? Join Foundever as a Seasonal, Part Time Customer Advocate to be the first point of contact for Intuit TurboTax users to deliver professional and high-quality customer service. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime.

Are You a Good Fit?

 

If you’re passionate about helping others, personal growth, and advancement opportunities, this could be for you. Whatever your long-term goals are, this position will equip you with marketable skills. Through this role, you’ll gain experience in:

• Effective communication and collaboration
• How to effectively work within a team and individually
• Tactics to think critically and solve unique problems
• Ability to analyze problems and take a solution-oriented approach to challenges and obstacles
• ... and so much more!

Benefits:

 

• Build a custom schedule that works for you! Hours can be molded around your school and personal life.
• $18/hour + advancement opportunities and career pathing
• 100% paid, professional training
• Flexible work hours with options between approximately 8 AM – 12 AM ET
• Learn new skills and robust knowledge to advance through your career journey
• Develop and sharpen your leadership capabilities and workplace confidence

 

Who We Are:

 

At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling! We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions!

Qualifications:

 

• Be an active/enrolled student at Marshall University
• Must be 18 years old at the time of starting with Foundever
• Willing to complete and pass a background check
• Have a passion for helping people
• Strong written/verbal communication skills
• Ability to research, analyze, and determine appropriate actions in various situations
• Solve complex problems while exercising good judgment
• Approach life with a can-do attitude
• Enjoy working independently and with a team
• Comfortable being on camera with your customers to humanize interactions.

Work from Home & Equipment Requirements:

 

• Work activity must be performed in a quiet and distraction-free location
• Your home workspace must be behind a closed door to ensure a secure environment for customer information
• Associates must have access to high-speed internet service through a hard-wired connection via ethernet cable
• Foundever provides the necessary equipment for this role! Please note you may need to provide your own Ethernet cable if your wall connection is over 6’ from your workstation

 

** Please note that we are working on securing a physical location on or close to campus! When this is ready, all work will transition to this space to increase collaboration, teamwork, and development.

Responsibilities:

 

• Create high-quality customer interactions as a Foundever employee in support of Intuit’s TurboTax product/customers
• Handle inbound service calls – no cold calling!
• Drive customer satisfaction by providing a world-class experience
• Navigate through multiple systems and tools designed for your success