Client Delivery Executive - Onsite

Req ID: 364613 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Client Delivery Executive - Onsite to join our team in Raleigh, North Carolina (US-NC), United States (US).

 

This CDE – Client Delivery Executive will be located in the Raleigh, NC area and must be onsite in the client office for at least 3-4 days/week.

Knowledge of Banking and Financial Services Industry and delivery experience with multinational financial organizations is required.

 

Minimum requirements:

• 10 years in a delivery management role managing multi-practice accounts
• 10 years of experience with application development, maintenance operations, global delivery
• 5+ years of experience with CXO level interaction
• 5+ years of experience with implementing transformation, automation, AI
• Knowledge of the industry and relevant COTS products

 

Job responsibilities:

• Responsible for leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a group of multi-geo, multi-towered accounts.
• Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
• Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage.
• Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability.
• Negotiate contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance.
• Successfully deliver P&L for large BFS accounts inclusive of revenue, cost, margin, and cost containment goals.
• Ensure accurate and timely revenue/cost/margin forecasts for the account.
• Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio.
• Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving, etc.
• Hire, coach, and develop talent to achieve growth, profit, NPS and performance goals.
• Manage Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives.
• Responsible for sales support and deal accuracy within BFS
• Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.
• Be recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
• Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI.

 

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

 

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-offic