Restaurant Associate

Company Description

Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment? If this sounds like you, we'd love to chat!

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners and either pick their order up or have it delivered by our courier partners. 

Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 90 cities across EMEA, servicing over 5M registered users. 

Wolt has been growing rapidly in Denmark ever since we entered the market in 2017. We’re now in 13 cities and are growing fast!

As such, we need a customer focused and structured Restaurant Associate to support the management of Wolt's restaurant portfolio in Denmark. You will act as a key communicator between our operations team and restaurant partners in order to ensure optimal success, and so attention to detail is key as well!

Job Description

What you'll be doing

• Managing our restaurant liaisons by identifying, training and keeping them up to speed with any urgent cases
• Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times
• Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Developing our restaurant liaisons and their business by using our collected user data
• Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand
• Helping our restaurant team in any other urgent cases
• Sharing best practices amongst restaurant team

Qualifications

Skills & Experience required

• Excellent interpersonal skills - you will be working with a lot of different people
• Experience within account management, customer support or administration
• Structured, detailed and service-oriented
• Self-starter and a passion for food
• Fluent in Danish and English

Additional Information

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

If you have any further questions about the position, you can turn to: Karoline Karlson, Talent Acquisition Partner - Karoline.karlson@wolt.com