Director of Strategic Partnerships - Remote (East Coast)

Job Description

The Director of Strategic Partnerships for Aramark Destinations will be responsible for a specific portfolio of client accounts. A successful candidate will demonstrate analytical skills to identify and align with the goals and aspirations of our current business partners, create customized solutions based on mutually beneficial strategic considerations, and successfully communicate to all respective portfolio clients the differential advantages of Aramark, resulting in long-term relationship development and industry-leading sustainable client retention and growth rates. The DSP will work closely with the line of business team members including operations, finance & subject matter experts to advance Aramark’s market position and brand value within a designated portfolio of client accounts. This executive position is accountable to cultivate relationships in order to retain business from existing key accounts and look for opportunities to expand our business, Vertical growth (to include new locations and expansion of services offerings).

Candidates must have demonstrated the ability to lead client engagement planning and execution in collaboration with operating leadership and functional support teams to develop, lead and execute customized account strategies for our existing business partners. The DSP is the client relationship management owner of the designated portfolio with direct responsibility for account retention through the application and execution of comprehensive, client-facing strategies.

 

Responsibilities include demonstrated proficiency using Aramark branded Growth Enablers including but not limited to Account Diagnostics using our Sales Force Customer Relationship Management platform, Wiring to Win Engagement Planning & Execution, (RADAR-Strategy Selling Framework), Client Health Risk Assessment Tool, achieving semi-annual and annual new Sales & Retention performance objectives, formalized Client “C”-Level communications, RFP/ Proposal development, Quarterly Client Business Reviews, Executive presentations, and contract negotiations.

Job Responsibilities

• Growth opportunity and retention risk identification through the application of key data analytics. Strong and consistent proficiency in the use of CRM, Strength of Sale, and other key Sales process tools. (VOC) Voice of the Customer.
•  Building relationships based on trust & credibility with key decision makers to understand organizational dynamics of key customers through wiring and client Segmentation mapping.
• Client value communication initiatives including but not limited to Account Growth Plans (AGP), Strategic Update and Performance Reviews (SUPR) and Client Business Reviews (CBR), client-based professional organizations and conferences and thought leadership opportunities.
• Drive Base Business and Vertical Growth focus with to enable clients to think differently through relevant insights, coaching our respective support teams to drive growth and accountability, and executing our Growth model in accordance with Aramark financial standards and with the necessary discipline and rigor required.
• Ensure delivery of client expectations within contract portfolio through comprehensive account review processes, at least quarterly for key customers and in partnership with the operational leaders.
• Lead the proposal development and presentation processes, and ensure successful execution of contract renewals, change of scope, amendments, or post-contract processes.
• Successful understanding of our Five drivers earning our Right-To-Win through Deep Client Understanding, Right Team on the Ground, Pro-active Innovation, Operational Performance and Senior Leader Visibility.

Qualifications

3-5 years of Relevant Sales Experience including strategic selling in Major or National Accounts in business-to-business sales or account management organization, preferably 3-5 years in successful key account/client retention role.

 

Extremely organized, disciplined, and able to manage through ambiguity & multiple accounts simultaneously.

Highly driven, with passion for excellence in customer service and customer management with a confident assertive style.

 

Effective time management skills including the ability to influence others to a desired outcome.

Self-Starter with a strong drive for results

This is a remote, work-from-home role with up to 75% travel. 

Education

Bachelors preferred

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things