Senior Customer Service Specialist - Supply Chain Logistics (on-site)

Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. Alba Wheels Up has become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. Our Global network provides true door-to-door service and supply chain management required in today's logistics environment. Our advanced transport management platform ensures visibility of our client's freight from point to point. All team members are encouraged and supported to obtain their career and personal goals while working in world class facilities.

Job Summary:

This position is the liaison between Sales, customers, and operations. In addition to onboarding customers for all offices, the position also supports the companies Sales and Marketing efforts. This role will provide administrative, clerical, and customer support by identifying shipment or transportation issues, and then resolving the problems with a sense of urgency.

Responsibilities:

• Manage customer communication regarding new accounts and customer set up for all offices.
• Proactively support the external communication required to promote Alba’s branding nationally. This will include (but not limited to) communication with industry stakeholders, communication regarding branding at events, and participation in the regional events, etc.
• Examine and audit the onboarding documents prior to submitting them to the Compliance department to ensure all items are in order and accurate.
• Provide proactive customer service for clients by monitoring and identifying any issues with shipments as they arise. Build sustainable relationships and trust with each customer.
• Work with the Operations Team to resolve the problems and implement procedures to correct reoccurring issues.
• Provide accurate, correct, and complete information by using the right methods, tools, and resources
• Keep records of customer interactions, process customer accounts and file documents
• Order and manage marketing materials
• Organize events, conferences, exhibitions, and other meetings
• Process sales data and progress reports
• Work with the IT department in creating reports as needed
• Maintain client database in CargoWise CRM
• Quote, call, and maintain existing customer base

Requirements

• High school degree or equivalent is a must, Bachelor’s degree is preferred
• At least 2-5 years of 3PL logistics experience required
• Computer proficient, including Microsoft Office, Word, Excel, Outlook, PowerPoint, and Adobe PDF.
• Exceptional customer-service skills with effective communication, both verbal and written
• Must have a high level of professionalism and be discreet with confidential information
• Highly motivated, dependable, responsible, and resourceful
• Strong problem resolution skills and ability to react with a sense of urgency
• Detail oriented, organized and works with a high degree of accuracy
• Ability to take initiative and work independently, as well as able to work in a team environment
• Ability to multi-task and prioritize
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customs Brokerage license preferred
• Experience with CargoWise is a plus

Alba Wheels Up International is an Equal Opportunity Employer