Managed IT Field Technician

Managed IT Field Technician
Beaverton, OR | Full-Time | Onsite
Pay: $22 – $29 per hour (DOE)

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to more than forty branches across eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. Our long-standing success in office technology and services has allowed us to build strong partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many others.

At Pacific Office Automation, you’ll find a technology-driven company filled with growth opportunities, excellent benefits, and a supportive team culture. We strive to be a long-term employer by investing in our employees through ongoing training, development, and certifications. We believe every voice matters, regardless of role or tenure.

Position Overview

We are seeking a Managed IT Field Technician to join our field services team in Beaverton, OR.

If you are detail-oriented, enjoy solving technical problems, and thrive in a fast-paced environment, we’d love to speak with you. While we welcome experienced technicians, we are also open to training motivated entry-level candidates with the right aptitude and attitude.

Essential Job Duties

• Troubleshoot and diagnose network connectivity issues across customer environments

• Support devices and systems including desktops, laptops, servers, firewalls, switches, and wireless access points

• Communicate with customers via phone and email to gather information and resolve issues

• Collaborate with sales representatives, customers, and remote technicians to address technical concerns

• Contribute to a dynamic, customer-focused department committed to delivering exceptional service

• Lift, carry, push, or pull equipment up to 50 pounds as needed

Qualifications

• Basic computer and technical knowledge with a strong willingness to learn

• Natural problem-solving ability and customer-service mindset

• Strong written and verbal communication skills

• Ability to work effectively in a fast-paced environment

• Associate’s degree preferred, but not required

• Valid Driver's License required

Preferred / Plus Qualifications

• Experience with VOIP technologies

• Understanding of networking concepts (VPN, routing, ports, TCP/IP, network analysis tools)

• Experience supporting Windows 10/11, server environments, macOS, and common business applications

• MSP experience

Certifications (Preferred, Not Required)

We value candidates who have earned or are pursuing industry-recognized certifications, including but not limited to:

• Microsoft MD-102 (Endpoint Administrator)

• Microsoft MS-102 (Microsoft 365 Administrator)

• Microsoft MS-900 (Microsoft 365 Fundamentals)

• CompTIA A+, Network+, Security+, or Server+

• WatchGuard Firewall / WatchGuard Wireless

• Aruba Certifications (ACNT, ACA, ACSA, ACP, ACSP)

Equivalent certifications or relevant hands-on experience are also highly regarded.

Benefits

• Clear path for advancement and leadership opportunities

• Collaborative, team-oriented environment

• Medical, Dental, Vision, and Life Insurance

• 401(k) with company match

• PTO, Vacation, and Sick Leave

• FSA Program

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