Senior Content Designer, Traveler Experience

<h3><strong>About GetYourGuide</strong></h3> <p>GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 160 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit<a href="https://getyourguide.careers"> our careers website</a> to learn more.</p> <h3><strong>About the UX team</strong></h3> <p>We are a multi-disciplinary team of Product Designers, Content Designers, and UX Researchers that are passionate about solving customer problems in an effective and delightful way. We combine empathy, our craft, and creativity to create valuable, usable, and delightful product experiences. Our work is guided by strong principles that make our experience focus on value and feel simple, trustworthy, human, and unique. We collaborate with Product, Engineering, and Data to ensure those principles are front and center in the features we develop.</p> <h3><strong>Team mission</strong></h3> <p>Marketplace Group owns the mobile and web platforms of GetYourGuide. We aim to deliver an amazing customer journey through great user interfaces and rigorous A/B testing. We aim to build an unbeatable e-commerce site and a seamless booking experience for our users. The Traveler Marketplace team’s mission is to unlock unforgettable experiences for travelers around the world by making it easy to find, book, and enjoy activities with ease. As part of this team, you will drive products to support GetYourGuide in a consumer-facing team. As a Senior Content Designer, you will be part of a cross-functional team working with product managers, engineers, and data professionals, crafting high quality UX copy and vision with other team members for a product area, executing it, and constantly learning from our customers. You will also be part of our UX team made up of product designers, researchers, and content designers.</p> <h3><strong>You will:</strong></h3> <p>Your expertise will be instrumental in crafting compelling content that positions GetYourGuide as the partner of choice for suppliers around the world.</p> <ul> <li>You will develop a strategic user-centered point of view on our products, advocate for user needs, and evangelize your vision in a collaborative way.</li> <li>You will take the lead on high-priority content design projects, ensuring that they align with the company's vision and objectives.</li> <li>You will craft and refine compelling, simple, and usable UX copy that captivates audiences. </li> <li>You will collaborate with Product Designers on information hierarchy and interaction flows across various platforms, including web, mobile, apps, emails, and more. </li> <li>You will mentor and lead other content designers, guiding them through complex challenges involving multiple teams and roles. </li> <li>You will partner with product designers and UX researchers to test your UX copy, ensuring the highest quality in the final deliverables. </li> <li>You will draw actionable insights from data and qualitative research to inform your writing and UX decisions. </li> <li>You will contribute to and maintain tone-of-voice and writing guidelines, ensuring consistency in our products and user experience. </li> <li>You will actively participate in product reviews, offering constructive feedback to enhance peers' decision-making skills and work quality. </li> <li>You will be a primary collaborator with designers, researchers, product managers, and engineers, all aimed at solving customer problems and elevating our user experience.</li> <li>You will manage communication autonomously with stakeholders, ensuring alignment, shared understanding, and clear explanations of your UX writing rationale. </li> <li>You will serve as a key thought partner to your Product Designer and Product Manager, co-creating the product strategy and roadmap.</li> </ul> <h3><strong>Who you are</strong></h3> <ul> <li>5+ years experience with end-to-end UX writing in a start-up, SMB, large company with a digital offering, or design consulting agency;</li> <li>Preferable expertise in B2C platforms and a deep understanding of business needs and challenges.</li> <li>A demonstrable problem-solving mindset, focusing on outcomes and not output, and applying user feedback or multivariate testing to validate UX copy;</li> <li>An innate ability to think systemically, understanding the broader implications of design decisions and how they fit into the larger ecosystem. You recognize the interconnectedness of our product offerings and can anticipate the ripple effects of design changes.Minimum</li> <li>Proven track-record in leading medium to large UX writing projects that demonstrate a user-centered approach and world-class