Lead Administrative Assistant, Communications

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Lead Administrative Assistant, Communications

POSITION LOCATION

Richmond, VA (in-office/hybrid)

YOUR ROLE
The Integrated Communications team serves as a trusted advisor to our business leaders and associates, working together to provide helpful information and tools to Genworth associates, distributors and policyholders, as well as the media.

We are looking for an Administrative Specialist to both provide administrative support to the VP, Head of Communications and VP, Total Rewards, as well as play an integral role in the effective and efficient delivery of information to our various stakeholder groups. Beyond more traditional administrative work, this role will be the hub of content distribution for the Integrated Communications team, managing posting schedules for social media, the intranet, and digital signage. Strong candidates will bring exceptional communication skills, a customer-centric orientation, strong technical aptitude, proven attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Note: This role will report to the VP, Head of Communications.

What you will be doing

• Coordinate communications schedules across social media, intranet, events, and email
• Post/distribute provided content across social media, intranet, and email
• Own the logistics planning for associate meetings and events, in partnership with members of the Integrated Communications and Benefits teams
• Maintain calendars of two senior leaders
• Manage expense reports for two senior leaders in compliance with organizational policies
• Set-up and manage Purchase Requisitions & POs, pay subscriptions/memberships (e.g., professional dues) and other administrative process-related items
• Arrange travel for two senior leaders including airfare, hotel, expense reimbursement, etc.
• Schedule and manage logistics for team meetings, offsite events, and other activities
• Exhibit superior customer service by responding to requests promptly and comprehensively
• Organize and maintain communications departmental records and documentation
• Collaborate with other administrative assistants to effectively manage calendars and provide back-up, when needed
• Other duties as assigned

What you bring

• 3+ years of experience as a senior administrative assistant
• Ability to effectively process a large amount of information daily with the capability to spot important topics and make connections between disparate items
• Exceptional time management, organizational and prioritization skills with an emphasis on follow-through and attention to detail
• Strong technical aptitude to learn and advance skills across a range of digital platforms
• Exceptional communication skills, confidence and professional presence
• Experience using SharePoint, Outlook, Teams, and other Microsoft 365 apps
• Ability to ensure security of confidential information
• Proactive, proven good judgment and creative problem-solving skills
• Strong written communication and proof-reading skills
• Experience with basic graphic design such as Canva preferred

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in o