Solutions Specialist (Collections)

Are you People Driven? Do you want to join a vibrant, member-focused environment where your empathetic nature and forward thinking are valued? Join us as a Full Time Solutions Specialist and make a real difference in members' lives by solving problems and providing unparalleled support. Compensation for this position starts at $21.17 per hour, but offers may go up depending on relevant skills and experience.

As a team member at People Driven Credit Union, you will be provided great benefits such as employer paid Medical, Dental, and Vision for the employee, with options to add dependents, 401(k) program, Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts. Take the first step towards a fulfilling career where every day presents new challenges and opportunities to grow while helping others achieve their financial goals.

Make a difference as a Solutions Specialist

As a Full-Time Solutions Specialist at People Driven Credit Union, you will play a crucial role in reaching out to delinquent members, gathering vital information, and collaborating with them to establish manageable arrangements to bring their accounts current. You will address various account challenges, including NSF fees, Courtesy Pay, VISA accounts, negative savings, and delinquent loans. By utilizing your problem-solving skills, you'll assist members in navigating their financial hurdles, fostering a sense of trust and accountability.

Your ability to connect and communicate effectively will not only help members regain control over their finances but also enhance their overall experience with our credit union. Embrace the opportunity to take meaningful action in the lives of our members while contributing to a vibrant team culture.

Does this sound like you?

To thrive as a Solutions Specialist, you'll need a unique blend of skills and knowledge. A solid understanding of collections compliance is preferred, ensuring you navigate delicate financial situations with confidence. Excellent communication and problem-solving skills are essential while engaging with members to identify their needs and create effective solutions. Proficiency in using member relationship management software and other financial tools will help you efficiently manage account details while fostering positive relationships.

Finally, being adaptable and patient is key, as each member's situation is unique and requires a personalized approach to achieve the best outcomes.

Are you ready for an exciting opportunity?

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

*Must be able to pass Background and Drug screening.