Pooled Position Limited Tempor - Help Desk Student Technician

The University of Wyoming invites diverse applicants to consider our employment opportunities.  We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives. 

JOB TITLE:   

Help Desk Student Technician 

JOB PURPOSE:   

Provide front line tech support and online technical assistance.

JFNTMP

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Help Desk Technicians: 
•  Provide first line support for faculty, staff, students, and other UW affiliates through phone calls, online chats, email requests by gathering appropriate information and updating the ticket systems with detailed information about work performed and document resolution information accurately. 
• Engage knowledge base articles, special help desk members or other resources as required to assist with issue resolution. 
• Escalate issues to other technology teams when required.

COMPETENCIES:  

Customer Service, Working knowledge of consumer technology.

REMOTE WORK ELIGIBILITY: 

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.

MINIMUM QUALIFICATIONS:  

• Education:  Enrolled College Student 

• Experience:  Customer Service 

• Other requirements: Working knowledge of consumer technology

DESIRED QUALIFICATIONS:  

Our Help Desk Techs are a critical part of providing quality IT services. 

The most important skills for a tech in any of the areas below is: 

• Willingness to learn 

• Communication, both verbal and written 

• Motivation to take initiative to find resolutions for incoming requests 

• Ability to adapt to a fast paced, continually changing technology environment.

REQUIRED MATERIALS:  

Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.  

HIRING STATEMENT:  

UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities.   

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/