Senior SRE - Applications Performance

Hiring near our Barcelona, Spain Center of Excellence - hybrid work environment.

About Gartner IT: 

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About the role: 

The person will primarily be responsible for supporting production or operations of critical client facing applications. They will ensure the  application's operational readiness by evaluating its performance, reliability, scale, resiliency & observability. They will be responsible for identifying issues in production, triaging identified issues, partnering with other engineers on the team to identify the root cause. Other responsibilities include managing applications and infrastructure as a code, creating & executing chaos tests, managing alerts & dashboards.

What you’ll do: 

• As part of the SRE scrum team, perform full stack triaging of alerts and engage other engineers  to identify root cause of application performance & stability issues.

• Collaborate with cross functional members of swat team during production incidents and provide critical technical insight to identify the root cause.

• Establish Relationships with stakeholders such as development teams or product owners to define service level objectives (SLOs) for application features/services

• Measure performance against SLOs in partnership with development teams or other stakeholders, and ensure systems continue to meet SLOs over time. 

• Identify opportunities to improve performance, scalability, and stability of applications.

• Participate in operational support and on-call rotation shifts for supported systems and products

• Available to work flexible hours as required to prepare for and/or to provide operational support of select events like major app releases or Gartner hosted conferences, ensuring coordination among globally distributed teams

• Conduct blameless post mortems to troubleshoot priority incidents.

• Design, develop dashboards and reports to communicate key metrics

• Identify opportunities to improve alerting posture and create/update alerts accordingly.

• Oversee, design, implement, and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation

• Identify opportunities to automate manual operational work (i.e., “toil”) using pipelines or by using new software or any other appropriate mechanisms

• Work closely with the Application team to understand application architecture and perform Single point of failure analysis and create scenarios for testing resiliency of the application

• Create/derive NFR/Workload model and ensure performance & resiliency is considered early in the SDLC. 

• Execute performance/chaos tests,  analyze using APM and other tools to identify performance & stability issues.

• Document any findings/analysis/results, communicate and present to stakeholders

• Incorporate automation to reduce the probability and/or impact of problem recurrence

What you’ll need:

• Bachelor's degree in Computer Science, or related discipline, or equivalent work experience.

• 6+ years of information technology experience with 4+ years working on DevOps or SRE team or similar team.

• Experienced in triaging of production issues using APM tools such as Dynatrace or AppDynamics or New Relic and log aggregation tools such as Splunk, ELK, etc. 

• Experience with SRE concepts like SLI/SLOs & error budgets

• Experience with AWS cloud, specifically services such as EC2, EKS, API GW, Lambda, Route53, SNS, RDS, Elasticcache, OpenSearch, etc. or similar cloud technologies & services

• Knowledge of Docker containers and related orchestration technologies 

• Preferred: Experience with CDN such as Cloudflare and various features like bot management features, Advanced WAF, Coding at edge   

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