Computer Support Technician (INFORMATION SERVICES SPECIALIST I, OPT. C)

Position Title: Computer Support Technician (Information Services Specialist I, Opt. C) - UMP

Agency :  Department of Innovation and Technology 

Posting Date: 6/27/2024
Closing Date: 7/11/2024
Salary:   $5,423 - $7,721 per month. Effective 7/1/2024  
Job Type:   Salaried 
County:   Cook  
Number of Vacancies:   3  
Plan/BU:   RC063   

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Transcripts are required. If you do not upload transcripts, you will not be considered for this position.

 

Posting Identification Number  39236

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Technician, providing strong technical and customer service skills and assisting in providing end user assistance with computer hardware and software issues. In this role you will perform computer installation and participate with senior analysts in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems. In addition, you will assist higher level staff in conducting training sessions for end users and staff.  If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

30% Under immediate supervision, serves as a Customer Support Technician in the End User Computing section for the Department of Innovation & Technology (DoIT): 

 

• Assists in providing professional support and assistance to end users of Microsoft Office and other applications, software, and automated equipment.
• Assists experienced systems analysts in software distribution at user provided facilities using automated Deployment tools such as Microsoft Windows/Microsoft Installer scripts (MSI), System Center Configuration Manager (SCCM), or Lite-Touch procedures and programs.
• Assists in connecting personal computer systems to the network using network communication concepts and principles, including knowledge of client network configuration, routing protocols, Virtual Private Network (VPN) and Internet and computer programming and/or scripting.
• Assists with the testing, implementation,