Customer Success Manager (Product Expert)

About the role

Juicebox is an AI-powered recruiting platform. We help recruiters identify, assess, and engage the best talent.

In the last 8 months, we’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

Join Juicebox as our first Product Expert. You will focus on onboarding new customers, helping existing customers succeed, and ensuring trials are successful.

We’ve raised >$5M from leading investors (unannounced round, we will share more on call).

Your work

• You will onboard new customers to Juicebox and ensure they succeed

• Build out our renewal processes

• Create guides on best practices and update our Knowledge Base (link)

• Resolve on-going customer issues, acting as true partner for them

• Collaborate with the Sales team to expand customer accounts

• Provide product feedback to our Engineering / Product team to continue to improve Juicebox

Requirements

• Deep understanding of recruiting processes and challenges

• Very organized, ability to manage a high number of ongoing customer threads

• Product-mindset

• Located in or willing to relocate to SF (in-person 5 days a week)

Nice to have

• Experience as a recruiter or sourcer

• Familiar with Product-Led-Growth

Compensation: $100-$140K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.