Senior Operations Analyst

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for Senior Operations Analyst.  

Target compensation ranges from $109,000-$140,000, an employee equity plan grant, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role: 

Be the Operations Associate who turbocharges efficiency. In this role, you’ll apply AI and automation to solve complex operational challenges across departments – from Go to Market Operations to Marketing and Finance to HR and Analytics. Instead of tolerating repetitive tasks, you’ll build automated solutions that make work faster and smarter. If you love working across different business areas, experimenting with new tech, and making a behind-the-scenes impact, this role puts you at the forefront of Rokt’s AI transformation. To get you started, you will go through a highly curated onboarding program to understand how Rokt’s products and business operates, to give you the context for acceleration.

Requirements

What You’ll Do

• Streamline & Automate: Identify inefficiencies and manual processes across the company (Ops, Finance, HR, Legal, etc.). Design and implement automated workflows or tools (using AI) to save time and reduce errors.
• Build Internal Tools: Create and deploy AI-assisted tools that help teams make better, faster decisions and eliminate bottlenecks.
• Collaborate Across Teams: Work with stakeholders company-wide to understand their needs and pain points. Lead cross-functional initiatives and secure buy-in for new processes or systems that benefit multiple teams.
• Drive Operational Excellence: Monitor the impact of your solutions and continuously refine them. Establish best practices and documentation so improvements stick and scale across the organization.
• Get Trained at Speed: You will go through a curated onboarding program to learn the ins and outs of Rokt’s platform. This will involve doing the work that is manual today, to get the context on how to build automation to solve it. This is your foundation for acceleration. 

Who You Are

• Background Agnostic: We don’t mind if your background is unconventional or your degree isn’t in a specific field. What matters is how you think, learn quickly, and deliver results. You’re humble, curious, and not defined by titles or credentials. 3+ years of experience required.
• Analytical & Resourceful: You love diving into unknown areas of the business head first, use data to drive your decisioning, and aren’t scared to try processes to figure out how things work and how to improve them. You think critically, breaking problems down to first principles, and welcome unfamiliar challenges as opportunities to learn.
• Tech-Savvy Innovator: You get excited about AI, automation, and new technologies. You quickly learn new tools and creatively apply them to solve business challenges.
• Self-Starter with Ownership: You take initiative to drive projects from idea to implementation. When you spot a problem, you won’t rest until you’ve built and deployed a solution – and you take responsibility for the results.
• Adaptable & Resilient: You’re comfortable with ambiguity and can adapt as priorities change. If an approach doesn’t work, you iterate and try again, learning and improving each time.
• Collaborative Communicator: You work well with diverse teams – from engineers to leaders – and can explain complex ideas in simple terms. You know how to rally others around a change and handle feedback with humility.

Be