Staff Technical Product Manager, Go-to-Market Technologies

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Job Overview:

As a Technical Product Manager, you will play a critical role in driving the success of our Campaign and Lead Lifecycle Management products (including but not limited to Adobe suite – AEM, Marketo, Microsoft Dynamics CRM, Allocadia) by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering, and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with company's strategic goals.

Our team aspire to create industry’s best intelligent digital Go-to-Market ecosystem, and we work on number of highly visible product initiatives! Join our team to help make business even more successful through our people centric user experience applications. You will be a key part of the decision making process working alongside with your business partners to help bring our lead to cash to the next level!

This TPM role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

What you get to do in this role:

• Partner with business department and sub-department leaders to make immediate and lasting impacts to the way we work
• Assist the Marketing leadership along with business department heads, in creating the product strategy and budget needs.
• Lead cross-functional teams to meet business outcomes, design workflows, software implementations, and manage incidents
• Help craft the future look, feel, and functionality of ServiceNow’s Marketing product.
• Work with internal customers and suppliers at all levels and responsibilities

Key Responsibilities:

Product Strategy and Roadmap:

• Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
• Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.

Requirement Gathering and Prioritization:

• Collaborate with stakeholders, to gather and prioritize product requirements.
• Define user stories, use cases, and acceptance criteria to guide the development process.

Technical Understanding:

• Possess a deep understanding of the technology stack, architecture