Senior Associate, Salesforce System Administrator

Company Description

About KIPP NYC:
Founded in 1995, KIPP NYC Public Schools is a non-profit network of 18 free, public charter schools located in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful, academically excellent schools where every child grows up free to create the future they want for themselves and their communities.

From our first middle school, KIPP Academy in the Bronx, to today’s network of eight elementary schools, nine middle schools, and one high school, KIPP NYC provides students with engaging academics, arts, athletics, and social–emotional learning that prepare them for college, career, and beyond.

Our commitment doesn’t end at graduation. Through KIPP Forward, we continue to support our alumni as they navigate college, career, and life, helping them define success on their own terms and pursue the paths that align with their goals and sense of purpose.

Together, we serve more than 9,400 students, supported over 4,700 alumni, and employ more than 1,100 dedicated team members who bring passion, expertise, and commitment to our mission every day.

Job Description

Position Overview:

The Salesforce System Administrator is a key member of KIPP NYC's Shared Services Team, responsible for the administration, optimization, and continuous improvement of the organization's Salesforce platform. This role plays a critical part in supporting the systems that power student recruitment and enrollment, family engagement, marketing, and advancement, helping to ensure an exceptional experience for prospective families, current families, donors, and internal stakeholders.

Reporting to the Director of Application Services, the Salesforce System Administrator partners closely with Student Recruitment & Enrollment, Marketing & Communications, Advancement, Technology, and school-based teams to maintain system integrity, improve business processes, and develop scalable solutions that support organizational priorities.

This role requires a collaborative, customer-focused professional who enjoys solving complex problems, building efficient systems, and leveraging technology to improve operational effectiveness and the experiences of students, families, and staff.

This is a full-time position with a hybrid schedule, requiring a minimum of three in-person days per week based out of our KIPP NYC Midtown Manhattan office. The role also includes travel to KIPP NYC campuses across the Bronx, Brooklyn, and Manhattan. The cadence and frequency of school visits will be determined by your leadership team.

Duties and Responsibilities:

General responsibilities include (but are not limited to):

Salesforce Administration & Platform Management

• Administer and maintain KIPP NYC's Salesforce platform, ensuring system stability, performance, and reliability.
• Manage user provisioning, permissions, profiles, licensing, page layouts, objects, fields, workflows, and system configuration.
• Build and maintain reports, dashboards, and automated processes that support organizational decision-making.
• Monitor platform health, data quality, user adoption, and system performance.
• Maintain system documentation and ensure platform configurations reflect evolving organizational needs.
• Identify opportunities for automation, system enhancements, and process improvements that increase efficiency and improve the user experience.
• Gather business requirements and partner with internal stakeholders and vendors to implement scalable Salesforce solutions.

Student Recruitment & Enrollment

• Support the end-to-end student recruitment and enrollment lifecycle, including lead management, applications, lotteries, waitlists, registration, and onboarding.
• Partner with Student Recruitment & Enrollment teams to streamline operational workflows and reduce manual processes.
• Support integrations between Salesforce, PowerSchool, and other student information and enrollment systems.
• Develop reports and dashboards that help regional and school-based teams monitor enrollment progress and make data-informed decisions.

Marketing & Family Engagement

• Support Salesforce Marketing Cloud and integrated communication platforms used for family outreach and engagement.
• Manage audience segmentation, communication preferences, and campaign tracking.
• Support the setup and monitoring of automated communications related to recruitment, enrollment, registration, and family engagement.
• Partner with Marketing & Communications teams to improve campaign performance, reporting, and family communication strategies.

Advancement & Development

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