Director, Client Success - West Coast

We are seeking a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients. In this role, you will ensure exceptional service, drive measurable value, and foster long-term partnerships. You will collaborate with internal teams and work closely with external stakeholders, managing expectations and identifying opportunities for client satisfaction and growth.  

This position requires 25% travel and is open to candidates that are based on the West Coast.  

What you’ll do…  

• Client Value and Insights: Present clear, data-driven value stories that demonstrate solution performance and uncover actionable insights for key clients.  

• Strategic Communication: Articulate Progyny’s value to diverse stakeholders, including senior executives, brokers, and consultants.  

• Data-Driven Planning: Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs.  

• Account Retention and Growth: Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships.  

• Executive Collaboration: Proven success in managing expectations and working with internal executive teams to align strategies and deliver client satisfaction.  

• Relationship Management: Build and maintain strong, multi-level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant.  

• Problem-Solving: Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions.  

• Performance Metrics: Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success.  

• Frequent Client Interaction: Conduct regular virtual and in-person meetings with clients and consultants to align on goals, address challenges, and maintain strong relationships.  

• Travel: Travel 25% to meet with clients and stakeholders, ensuring alignment and satisfaction.  

About you... 

• Experience: 10+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries.  

• Client Management Expertise: Proven success managing relationships with large, complex employers, with a focus on strategic retention and growth.  

• Cross-functional Collaboration: Demonstrated ability to work with and manage expectations of key internal stakeholders, ensuring alignment and actionable outcomes.  

• Negotiation and Influence: Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively.  

• Communication Excellence: Expertise in presenting complex information and insights in ways that resonate with diverse audiences.  

• Analytical Acumen: Strong financial and problem-solving skills to drive data-backed decisions and client ROI.