Global Manager of Service and Lifecycle Consulting (US Remote)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Join a pioneering organization at the forefront of innovation, shaping the future of mission-critical mobile communications. Our dynamic team is dedicated to delivering recurring services business models that will drive the next wave of growth for Motorola Solutions (MSI). Our mission is to optimize service offerings and forge compelling new strategies that empower our customers to protect and serve their users and communities with unparalleled effectiveness.

Job Description

We are seeking a visionary and results-oriented leader to empower our field teams and spearhead the modeling and implementation of next-generation, industry-defining services for MSI. The Global Manager of Service and Lifecycle Consulting will play a pivotal role, working in close collaboration with local Motorola service and pre-sales teams to develop and execute customer-specific service support plans and strategies. This high-visibility role demands an in-depth understanding of ASTRO 25 and Dimetra product support and roadmaps, enabling strategic advisement to customers on service options and trade-offs. Experience with MSI’s broader portfolio, including XaaS models, managed services, and subscription models, is highly preferred.

As a key leader, the Consultant Manager will provide in-depth technical knowledge and strategic guidance to both internal and external customers, addressing all their services and support needs. You will be entrusted with the most challenging customer engagements, driving competitive bid service strategies, and will be instrumental in mentoring less senior field partners. Beyond the standard qualifications for a Lifecycle Consultant, this specific role offers a unique opportunity to expand into the business side of our services team. We are looking for a candidate who can perform complex financial analysis, build robust business cases, and possess a firm understanding of MSI's intricate business dynamics. This individual should also demonstrate a deep understanding of our customer base, their buying behaviors, and the consultant community they leverage for procurement. Crucially, we need an out-of-the-box thinker who can strategically envision and drive our future service offers beyond current business models.

The Global Manager of Service and Lifecycle Consulting will provide:

• Strategic Leadership: Provide visionary leadership and direction for a team of 5 global lifecycle services, aligning strategies with overall business objectives and market demands.

• Team Development & Mentorship: Recruit, develop, and mentor a high-performing global team of service professionals, fostering a culture of excellence, innovation, and continuous improvement.

• Performance Management: Establish and monitor key performance indicators (KPIs) for the global lifecycle services team, ensuring consistent achievement of service delivery, customer satisfaction, and financial targets.

• Resource Allocation: Strategically allocate resources across global service initiatives, optimizing operational efficiency and maximizing return on investment.

• Process Optimization: Drive the continuous improvement of global service delivery processes, leveraging best practices and technological advancements to enhance efficiency and effectiveness.

Strategic Interface with Sales and Service Leadership (High Visibility):

• Executive Collaboration: Serve as a critical strategic interface with sales and service leadership, influencing global strategies and ensuring seamless alignment between service offerings and sales initiatives.

• Market Insights: Provide executive leadership with deep market insights, competitive intelligence, and customer feedback to inform strategic decision-making and drive product and service innovation.

• Cross-Functional Alignment: Foster strong collaborative relationships with sales, product, and engineering leadership to ensure integrated service solutions that meet evolving customer needs and market opportunities.

• Global Service Strategy: Actively contribute to the formulation and execution of the global service strategy, translating high-level objectives into actionable plans for the lifecycle services team.

Preferred Qualifications