IT Business Analyst (Senior Consultant)

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.​

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.​

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.​

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.​

Please visit our website: www.turnerandtownsend.com

Job Description

We are seeking a detail-oriented and collaborative Intermediate IT Business Analyst to join our team. 
In this role, you will be at the forefront of identifying, analysing, and documenting business, functional and non-functional requirements for IT software and system projects. 

Working closely with IT Project Managers, IT Programme Manager, stakeholders, and technical teams, the role holder will facilitate business needs are clearly understood and translated into actionable solutions. 

This position plays a critical role in the success of IT projects by facilitating effective communication between business and technical teams, managing requirements throughout the project lifecycle, and supporting the timely delivery of IT solutions. 
 
The ideal candidate will have a strong background in requirements gathering, process analysis, and stakeholder engagement, combined with the ability to align business objectives with IT capabilities. 

Principal Accountabilities 

Requirements Gathering and Analysis 

• Work closely with stakeholders, including business users, Project Managers, and IT Teams, to gather and document detailed business requirements. 

• Execute requirement methodologies techniques such as interviews, workshops, surveys, and document analysis to identify needs. 

• Translate business needs into clear, concise functional and non-functional requirements. 

• Develop use cases, process flows, wireframes, and mock-ups to illustrate requirements. 

• Creation of requirements that are detailed, testable, and aligned with both IT and project-wide objectives. 

• Collaborate with Project Managers, Programme Manager and Systems Architecture and Integration Lead to prioritise requirements and adjust project scope based on changing business conditions. 

• Manage requirements throughout the project lifecycle, including tracking changes and ensuring proper documentation. 

Collaboration with IT Project Managers and Change Mangers 

• Work closely with IT project managers to define project scope, objectives and deliverables. 

• Assist in project planning, including resource allocation, timeline estimation and risk management. 

• Support project managers in tracking project progress, identifying roadblocks, and providing risk mitigation strategies. 

• Provide regular updates to key stakeholders on any requirement changes and their impact on project timelines and user adoption. 

Business Process Analysis and Improvement 

• Analyse current business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for improvement. 

• Work with business users and change managers to design optimised workflows supported by new IT solutions. 

• Document process changes using business process modelling techniques (e.g. Visio diagrams). 

• Collaborate with change managers to help business users transition to new processes through effective training and support. 
   

Documentation and Reporting 

• Create and maintain comprehensive documentation including Business Requirements Documents, Functional Requirements Documents, and non-functional Requirements. 

• Collaborate with project and change managers to document lessons learned and best practices for future initiatives. 
   

Qualifications

Experience, Skills and Qualifications

Experience

• Consultant / Engineering Grade 3 / Executive Officer /