Team Leader (Norwegian -speaking) - On-site BN01

Job Title:

Team Leader (Norwegian -speaking) - On-site BN01

Job Description

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Team Leader in Malaga (On Site), you will be part of our team of game-changers who are powering the brands of the future in banking. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.  

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As a Team Leader on our team, you will: 

- Answer team member questions, assist with problems, and oversee work to ensure quality and guideline compliance

- Manage relationships with both internal and external stakeholders, ensuring smooth communication and collaboration

- Promote a positive and supportive team environment to boost morale and encourage personal and professional growth

- Coach and mentor agents to help them reach their full potential, providing guidance and support when needed

- Conduct team meetings to share updates on best practices, expectations, and key performance targets

- Display excellent organizational and time management skills, with the ability to prioritize tasks and work flexibly

- Cultivate strong internal relationships across various departments to enhance overall business performance

- Ensure key performance indicators (KPIs) are met and support the leadership team in achieving business objectives

- Initiate action plans and activities to meet, exceed, or maintain department targets

- Identify areas for improvement and highlight development needs to project management

Your qualifications 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

Concentrix is a great match if you: 

- Are native or proficient in Norwegian plus fluent in English 

- Have a high level of understanding of the customers’ products and services

- Possess excellent organizational, analytical and leadership skills

- Are articulate, dynamic, professional, and confident with a passion for customer service and commitment to excellence

- Have a flexible, proactive, “can-do” attitude

- Demonstrate excellent interpersonal skills with the ability to manage relationships at all levels across diverse cultural backgrounds (internally and externally)

- Have excellent IT skills

- Have a spotless history of economic and criminal records

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 

What’s in it for you 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle: 

- Full-time, permanent contract: Monday to Thursday 08:00 to 16:00, Fridays 09:00 to 16:00
- Relocation support*
- Fu