Subscription Renewal Representative (Remote - East Coast, USA)

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Position Summary

You are an enthusiastic, high-energy, proactive individual with strong verbal and written communication skills. You can handle a high volume of inbound requests and manage multiple case queues efficiently while maintaining a positive, “can-do” attitude. As part of the Global BATS team, you serve as the first point of contact for internal sales and external channel support queries, while also supporting Sales Management leaders. You will provide operational support for key business functions.

Position Responsibilities

Domain/Industry Expertise

• Scope environment and present multi-year subscription renewal options to customers; these transactions are treated as new sales.
• Identify and close upsell/cross-sell deals during renewal engagements; maintain opportunities for these transactions.
• Coordinate renewal activity with assigned CSM and develop strong working relationships based on geographic alignment.

Customer Relationships

• Communicate effectively with customers via phone and email in a clear and timely manner.
• Build and grow customer relationships to become a trusted advisor and partner.
• Diffuse difficult situations, create clear resolution paths with owners and timelines, and secure buy-in from stakeholders.
• Demonstrate strong follow-up and follow-through to ensure all actions meet client satisfaction.

Other Benefits

• Correlate product/pricing changes to current renewal opportunities and comment on their business impact.
• Improve forecast accuracy for current and future quarters; maintain forward-looking perspective.
• Comfortable creating new processes with leadership and taking calculated risks within a goal-oriented framework.

Growth Potential

• Play a pivotal role in meeting and exceeding team quarterly goals and personal targets.
• Act as an exceptional team player with respect to CSM/AE alignment, while also capable of closing deals independently.

KPIs

• Gross Renewal Rate
• Net Renewal Rate
• Upsell and Cross-sell Targets

Position Requirements

• 4–6 years of experience in renewals or inside sales.

Why You’ll Love Working Here

• High income earning opportunities based on self-performance.
• Employee Stock Purchase Plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Sales training in MEDDIC and Command of the Message.
• Generous, competitive benefits supporting your health, financial security, and work-life balance.

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Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair an