VP, Identity Integrations and Operations

Job Description:

Role Summary/Purpose:

Synchrony’s identity governance and technologies organization provides centralized control solutions ensuring security and compliance to the authorization, certification and termination of access for Synchrony’s workforce and third parties. Leadership of Synchrony’s identity governance platforms is critical to the security, confidentiality, and availability of systems. The VP, Identity Integrations and Operations will lead a fully remote global team of engineers and analysts responsible for integrating and operating Synchrony’s identity governance platforms.  As the integrations and operations product owner and a key thought leader, this individual will set and execute the strategy ensuring these critical services are resilient, robust, and scalable to support the current and future demands of Synchrony employees and third parties.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

The ideal candidate for this role will embrace the exciting blend of technical expertise, program management, and leadership that is required to be successful.

Specifically:

• Provide integrations, quality assurance and operations product ownership and team leadership for Synchrony’s identity governance platforms, including SailPoint Identity IQ and SailPoint Non-Employee Risk Management (NERM).

• Partner with peers to advance the product vision by creating business cases that support, quantify, and prioritize product initiatives that deliver the highest value.

• Create and maintain secure authorization coding standards, design patterns and playbooks.

• Provide leadership and oversight to deliver timely identity governance application integrations and platform improvements based on security and business needs.

• Lead a 24/7 team ensuring highly available and secure operations for identity governance services, resolving incidents, requests and problems within SLA.

• Drive operational excellence in Identity Governance integration, quality assurance and operations processes, leveraging OKRs and KPIs presented to Synchrony’s IAM subcommittee.

• Define and prioritize a backlog of work including the creation of agile features and user stories.  Be data-driven in prioritizing features and quality improvements, interacting closely with stakeholders and customers to be their voice when evaluating day-to-day decisions.

• Execute system configuration management, vendor management, incident management, problem management, change management and critical business continuity for identity governance services. Conduct assessments of risk, cost and return on investment scenarios and impact.

• Enhance and maintain oversight to Synchrony’s authorization policies, standards, controls and metrics.

• Maintain deep hands-on technical knowledge of Synchrony’s application authentication and authorization architecture.

• Understand and implement leading authorization industry trends, proposing strategies to continually increase Synchrony’s authorization security and user experience.

• Develop and maintain value driven business relationships through effective needs analysis, program management, customer service and problem resolution. 

• Champion identity governance services by advising other business and technology teams on product capabilities.

• Attract talent to the identity and access management team through promotion of our identity technology and governance services, while providing ongoing coaching and mentorship to the identity governance team continuously improving their knowledge, sustaining a continuous learning culture.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• BS/BA in Computer Science / other Technical degree or Business Management and 6 years of IT experience or in lieu of degree High School Diploma/GED and 10 years of IT experience.

• Minimum of 5 years of experience leading integrations and/or operations with identity governance platforms (e.g. SailPoint, Saviynt, Omada) within a highly regulated environment.

• Minimum of 5 years of experience leading remote and global teams.

• Strong understanding of industry standard authentication and authorization