Enterprise Account Coordinator

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: Enterprise Account Coordinator 

Reports to: Manager, Enterprise Account Coordination

Location: Remote

Compensation: $72,500 base

About the Role

We’re searching for an Enterprise Account Coordinator to join our Enterprise Operations team. In this role, you’ll be the driving force behind ensuring new enterprise contracts—recurring shuttles, large-scale events, and more—kick off smoothly and stay on track. You’ll manage client relationships, handle urgent requests, and oversee everything from on-site visits to vehicle tracking integrations. Beyond client success, you’ll also build and maintain a network of strategic operators across North America, helping us deliver exceptional service at scale.

This is a fast-paced, high-visibility position. If you’re someone who thrives under pressure, loves staying organized, and is ready to travel and jump into action when needed, we’d love to meet you!

Responsibilities

• Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including:
• Ensuring all reservations and referrals are accurately entered into CR
• Integrating vehicle tracking on long-term shuttle services
• Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services
• Manage client accounts proactively and on an ongoing basis to provide the highest level of client support for our most valuable clients including:
• Changes to scopes in service
• Insurance documentation
• Contract execution
• Billing and payments (send invoices and collect money)
• Technology and technical support (resync ELD trackers, work with Product to add new stops)
• Operator management (talking to owners & drivers)
• Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio

  Schedule:
  Monday–Friday, 10:00 AM–7:00 PM EST. Five workdays per week.

  This role requires schedule flexibility to support business needs, including occasional shifts in hours or swapping weekdays for weekend coverage. At times, the role may require early starts (as early as 5:00 AM EST) to support launches or working a Saturday or Sunday in place of a weekday, which may occur once or more per month.

Experience and Eligibility

• Open to travel as needed to support account success, up to 30%
• Availability after-hours and on weekends to address urgent issues as necessary
• 1-2 years experience handling urgent requests, issues, and/or changes to service
• At least 1-2 years experience in a high-stress customer- or vendor-facing environment 
• Proficiency with Google Suite (Docs, Sheets, Gmail, etc).
• Reliability, consistency, and demonstrated relentless work ethic
• Willing to be available for emergency situations outside of typical working schedule
• Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
• Supe